Senior claims handler / Insurance officer

JT Recruit; London; On-site; GBP 40,000 - 50,000; Part time

Job summary

A recruitment agency is seeking a Senior Claims Handler to manage a claims team and handle various classes of business related to insurance claims. The candidate will oversee daily claims processes, ensure compliance with legislation, and coordinate with solicitors. This temporary position requires an insurance background and experience in claims management. The role is based in Solihull, United Kingdom.

Qualifications

• Insurance background of any level.
• Experience in claims management and handling.
• Knowledge of public sector insurance processes.

Responsibilities

• Handle own caseload of claims and manage a small claims team.
• Oversee daily claims processes and ensure compliance with legislation.
• Coordination with solicitors on claims management.

Skills

Claims management

Knowledge of insurance programs

Communication with solicitors

Team leadership

Tools

JCAD LACHs

Job description

Senior claims handler / Insurance officer required for our client based in Solihull.

Temporary position initially until December.

Purpose of the Job

• Handle own caseload of claims and manage a small claims team within the Insurance department.
• Deal with all classes of business, mainly personal injury and third-party property claims related to Public and Employers liability.
• Assist with procurement, renewal, and daily administration of the Insurance Programme.
• Deputise for the insurance manager as needed.

Specific Accountabilities

• Manage a small claims team handling various classes of business, including personal injury and third-party property claims, in collaboration with insurers and under delegated authority.
• Assist the Insurance manager and deputise when required.
• Oversee daily claims processes in line with Civil procedures, including handling claims via Claims Portal or traditional methods.
• Manage small claims court proceedings related to public liability and property claims.
• Monitor and manage claims-related costs.
• Ensure compliance with relevant legislation, such as Ministry of Justice reforms and common law.
• Guide team members in claims handling and act as the first point of referral for liability and defence decisions.
• Coordinate with council-appointed solicitors on claims management and tactics.
• Conduct site visits when necessary.
• Attend court sessions and instruct counsel as needed.
• Serve as the main contact for solicitors and department officers, facilitating meetings and information sharing.
• Meet with third-party solicitors or litigants in person as appropriate.
• Participate in training courses and seminars related to insurance and claims.
• Maintain and update the electronic claims handling system (JCAD LACHs).
• Handle daily administration of the insurance programme, including tendering and responding to insurance queries from various directorates.
• Coordinate with insurers and brokers for ad hoc insurance coverage.

Management

• Provide first-line management to claims team members.
• Deputise for the Insurance Manager.
• Assist in providing management information such as claims costs, numbers, and risk profiles for internal and external benchmarking.
• Support the compilation of Freedom of Information requests.
• Perform other duties as directed by management.

Experience

• Insurance background of any level.
• LA insurance experience or similar in another public sector body, with knowledge of insurance programs across council departments.
• Claims management and handling experience, preferably within LA or public sector, including motor vehicle, forestry, highways, personal injury, and property claims.
• Regular contact with council staff, insurance brokers, and claims specialists.