Senior Claims Handler - Fleet and Specialist Insurance

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to join their dynamic team in Liverpool. In this role, you will manage a diverse portfolio of Fleet and Specialist insurance claims, ensuring exceptional service and effective relationship management. Your expertise in claims management, coupled with strong analytical and communication skills, will be vital in navigating complex cases and delivering optimal outcomes. With a commitment to employee development and a supportive work culture, this opportunity offers not just a job, but a pathway to a fulfilling career in the insurance sector.

Benefits

Enhanced Annual Leave

Enhanced Paternity Pay

Full Maternity Pay

Wellbeing Services

Life Assurance

Flexible Benefits Platform

Access to Earnings Before Payday

Qualifications

• Significant experience in handling PI and credit hire claims.
• Ability to analyze information for accurate decision-making.
• Strong communication and relationship management skills.

Responsibilities

• Manage a portfolio of Fleet and Specialist motor claims.
• Validate claims for indemnity and fraud.
• Assess liability and communicate decisions effectively.

Skills

Claims Management

Communication Skills

Analytical Skills

Teamwork

Organizational Skills

Decision Making

Insurance Knowledge

Relationship Management

Job description

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Senior Claims Handler - Fleet and Specialist Insurance, Liverpool

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Client:

Acorn Insurance

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4157b64a8691

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Title: Senior Claims Handler

Location: Liverpool Hybrid/Sevenoaks Hybrid with remote working available

Job Type: Full Time, Permanent

Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week

As a Senior Claims Handler in our Fleet and Specialist product team you will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.

What you will be doing:

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
• Ensure indemnity spend is minimized by commercial decision making.
• Proactive diary management to monitor and progress cases.
• Application and investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.

What we're looking for:

• Persuasive, strong and confident communicator with the ability to relationship manage.
• Ability to use own initiative to explore all options to achieve the best outcome
• Ability to work as part of a team.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
• Experience of handling Injury claims.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Access to a flexible benefits platform

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Please click the APPLY button to send your CV and Cover Letter for this role.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.