Senior Claims Handler – Broker Office

Lawes Insurance Recruitment; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance broking Group seeks an experienced Senior Claims Handler to manage commercial property and liability claims in Glasgow. This role offers an above market salary, opportunities for career progression, and various benefits including a pensions scheme and wellness support.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunity to gain CII or ACII qualifications

24-hour support for physical and mental wellbeing

1 paid volunteering day

Achievement awards

Modern office near public transport

Qualifications

• Experienced claims handler confident in property and liability claims.
• Broad experience in Commercial and Domestic claims is essential.
• Proficient in Microsoft products, especially Word and Excel.

Responsibilities

• Handle all claims allocated from cradle to grave.
• Liaise with clients, insurers, and policyholders.
• Training for new staff in company systems.

Skills

Communication

Organization

Customer Care

Education

Cert CII/CILA

Tools

Microsoft Office

Acturis Broker Platform

Job description

Location: Glasgow

Purpose of role:

Are you a senior claims handler with experience of handling commercial property and liability claims? Do you want to work for a broker rather than insurer? Would you like an above market salary to work with a leading insurance broking Group?

Key responsibilities:

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts.

Refer claims that fall outside of personal authority levels to your line manager.

Gather and process information, as directed, to support the effective assessment of more complex cases.

Assist in the training of new or inexperienced staff in the use of company systems and processes.

To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements.

To always conduct the business of the company courteously and efficiently.

The job holder will, at various times act for the insured and the insurer.

Experience:

An experienced claims handler, confident handling property and liability claims.

Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail.

Broad Experience of Property (Commercial and Domestic; Employer’s Liability and Public Liability claims is essential. (Motor experience is preferred but not essential).

Cert CII/CILA (or is prepared to work towards this qualification).

Proficient in Microsoft products (namely Word, Excel and PowerPoint)

Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems).

Strong communication (verbal and written) and relationship-building skills.

Customer care experience

Holiday entitlement of 26 days plus bank holidays.

Opportunity to progress your career.

Gain CII or ACII qualifications to boost your knowledge and career prospects.

Pensions scheme for when you feel it’s time to retire.

24-hour support for physical and mental wellbeing.

1 days paid volunteering day to give back to our communities.

Achievement awards.

Modern office, close to public transport links in Glasgow city centre.

For more information on this role, please contact [e-mail]

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