Senior Claims Handler

Citrus Recruit Ltd; United Kingdom; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A global organization is seeking an experienced Senior Claims Handler to join their established Liability team. The successful candidate will manage a caseload of Employers and Public Liability claims, ensuring compliance with regulations while supporting junior team members. This role offers a supportive environment that promotes professional growth and exceptional client service.

Benefits

Non-contributory pension scheme

Funded private healthcare

25 days annual leave + bank holidays

Wellbeing allowance

Free on-site parking

Support towards CII qualifications

Qualifications

• Proven experience in handling Employers and Public Liability claims.
• Confident in managing caseloads from notification to resolution.
• Excellent communication and analytical skills.

Responsibilities

• Handle a caseload of Employers and Public Liability claims from start to finish.
• Assess liability, allocate reserves, and settle claims in line with authority limits.
• Mentor and support junior colleagues with complex cases.

Skills

Communication

Negotiation

Problem Solving

Analytical Ability

Customer-first Mindset

Job description

Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Senior Claims Handler working within Employers and Public Liability.
Our client, a global leader in specialty insurance, is seeking a Senior Claims Handler to join their established Liability team. Youll be managing a caseload of Employers and Public Liability claims using your experience to assess, negotiate and settle claims efficiently and fairly, while supporting junior team members and collaborating with underwriting teams.
This is a fantastic opportunity to join a dynamic, supportive company that prides itself on empowering its people, promoting professional growth, and delivering exceptional service to clients.
Responsibilities & day to day duties
As a Senior Claims Handler, you will be responsible for:

• Handle a caseload of Employers and Public Liability claims from start to finish
• Accurately assess liability, allocate reserves, and settle claims in line with authority limits and service targets
• Ensure compliance with FCA regulations and internal company procedures
• Provide technical guidance to underwriters regarding policy coverage queries
• Mentor and support junior colleagues with complex cases and referrals
• Maintain a strong focus on customer service, efficiency, and quality

Skills & experience required

• Proven experience in handling EL/PL liability claims
• Confident in managing your own caseload from notification to resolution
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical and numeracy ability for managing workflow and financials
• Interrupting and applying the policies
• A customer-first mindset and ability to work with professionalism and empathy

Benefits package

• £45,000 DOE
• Hybrid working
• Non-contributory pension scheme
• Funded private healthcare
• 25 days annual leave + bank holidays
• Wellbeing allowance
• Free on-site parking
• Support towards CII qualifications and continuous professional development

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

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