Senior Claims Handler

Employment Specialists Ltd; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance brokerage is seeking a Claims Handler to deliver exceptional customer service and manage client relationships. The role requires strong claims negotiation and settlement skills, with a focus on Property or Commercial matters. This position offers hybrid working from the Chelmsford office and home, along with competitive benefits, including up to 25 days of holiday, pension contributions, and private medical insurance.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Health cash plan or Private Medical Insurance

Discounted gym membership

Qualifications

• Experience in claims negotiation and settlement is essential.
• Knowledge of FCA requirements and standards is crucial.
• Enthusiastic approach to client service is necessary.

Responsibilities

• Handle the claims negotiation process with clients and underwriters.
• Present the best settlement solutions to clients.
• Provide recommendations on coverage to facilitate settlements.

Skills

Strong Property or Commercial claims knowledge

Confident negotiation skills

Analytical mindset

Strong relationship building skills

Problem-solving skills

Job description

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your 500k delegated authority, you will have significant interaction with your clients, including regular meetings.

Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team.

You will work across various classes and be involved in all stages of the claims process, from first notification to settlement, collaborating closely with a major client.

Your role will include working with your clients to establish the strategy and process for the notification, agreement, collection, and successful settlement of this claims portfolio.

This is an excellent opportunity to leverage your claims knowledge for the benefit of your clients, within an environment that values your contribution.

Our client supports hybrid working, allowing you to perform this role both from their Chelmsford office and your home on a weekly basis.

As a successful Claims Handler, you will :

• Carefully handle the claims negotiation process with your client, underwriters and or their appointed legal representatives and or loss adjusters
• Proactively anticipate and present to your client the best settlement solution
• Provide recommendations on coverage to facilitate the settlement of claims
• Co-ordinate discussions and meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement
• Use your depth of product and market knowledge to help in resolving contentious claims
• Engage and oversee third party providers e.g. loss adjusters, lawyers, surveyors etc
• Technical support for pre-renewal meetings, placing and renewal

To be a successful Claims Handler you will demonstrate:

• Strong Property or Commercial claims knowledge and settlement experience
• Knowledge of FCA requirements and standards
• Confident negotiation skills
• Enthusiastic approach to client service with strong relationship building skills
• Good analytical mind set and excellent problem-solving skills

In addition to a good salary and working with a strong professional team, your Benefits will include:

• Minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days
• Defined contribution pension scheme, including Employer contributions
• Life insurance, 4x your basic annual salary, which you can top-up
• Income protection, for up to 50% of your annual income, with options to top up
• Health cash plan or Private Medical Insurance
• Three fully paid volunteering days per year
• Share incentive plan, stock purchase plan
• Critical illness cover
• Discounted gym membership
• Season ticket loan
• Discounted voucher portal