Senior Claims Handler

Direct Employer; Chelmsford; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is looking for a Claims Technician to join their dynamic Housing/Property Claims team in Chelmsford. This permanent role offers the chance to manage and handle Property and Liability claims while providing exceptional client service. With options for remote or hybrid work, you'll enjoy a supportive environment that encourages professional growth and development. If you have a passion for the insurance industry and a strong client service orientation, this opportunity is perfect for you. Join a forward-thinking organization that values your contributions and fosters a culture of inclusivity.

Benefits

Training and Development Opportunities

Supportive Work Environment

Flexible Work Options

Qualifications

• Experience in handling Property or Liability claims.
• Strong client service orientation and communication skills.

Responsibilities

• Manage a caseload of claims from cradle to grave.
• Advise clients and update them on their claims status.

Skills

Commercial Claims Handling

Client Service Orientation

Analytical Skills

Communication Skills

Education

Cert CII

Dip CII

Job description

Our client, a large Lloyds Broker, is seeking a Claims Technician to join their expanding Housing/Property Claims team in the Essex office. The role involves managing and handling Property and Liability claims.

Main Duties:

1. Manage a caseload of claims on a delegated authority basis from cradle to grave.
2. Advise and update clients about relevant events and discussions during their claim.
3. Assess the status of claims regularly with clients, insurers, and their advisers or solicitors, including updating them on new information.
4. Provide technical advice to clients throughout the claims process.
5. Show compassion, manage client expectations effectively, and encourage positive client relationships.
6. Maintain and develop knowledge of market, insurance, legislation, and technical aspects.
7. Run claims efficiently and ensure the system is updated with all relevant information.
8. Ensure claims statistics are accurate and produced in accordance with SLAs.

Essential Skills:

• Experience handling Commercial Claims, such as Property or Liability.
• Experience in the insurance industry with a focus on commercial claims handling.
• Strong client service orientation, forward planning, and analytical skills.
• Excellent communication skills, task-focused, and eager to develop your career.

Desirable:

• Good organizational skills.
• Cert CII or Dip CII qualification is desirable.

Additional Information:

• Permanent role based in Chelmsford, Essex, with options for remote or hybrid work (1-2 days in-office).
• Salary up to £36,000.
• Opportunity for growth, training, and development within a supportive, inclusive organization.

REF: 9514

If interested, please apply today. MW Appointments has been recruiting in the insurance sector since 1992, offering in-depth technical knowledge, market insight, and strong industry relationships. We act as an employment agency for this vacancy.