Senior Claims Handler

Gallagher; Blisworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is looking for a Senior Technical Claims Handler in Blisworth. The ideal candidate will manage complex claims, ensuring effective negotiation and client relationships. Experience in personal injury claims is essential. A collaborative environment, competitive salary, and numerous benefits are offered.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Health cash plan

Discounted gym membership

Qualifications

• Proven experience in third-party claims handling within a legal, insurance, or claims management setting.
• Strong expertise in large loss personal injury claims exceeding £100k.
• Familiarity with case law and Civil Procedure Rules (CPR).

Responsibilities

• Manage a portfolio of complex and large loss claims.
• Achieve cost-effective settlements through strategic arguments.
• Act as a central referral point for technical issues.

Skills

Claims handling

Negotiation

Client relationship management

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You\'ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you\'re close but not an exact match, we encourage you to apply.

Overview

Strata Solicitors are seeking a Senior Technical Claims Handler to join their team in Blisworth.

In this role, you will take ownership of a diverse caseload of pre-litigated large loss and complex claims, including personal injury, credit hire, property, Employer Liability (EL), Public Liability (PL), and other third-party losses. You will be the go-to expert for technical advice, strategy, and tactics, ensuring the best possible outcomes for our clients.

Personal injury experience is essential for this role, while expertise in other areas such as EL/PL, credit hire, and property claims can be developed and learned on the job.

Join a forward-thinking team where your expertise will be valued, and your career growth supported. We offer a collaborative environment, opportunities for professional development, and the chance to make a real impact in the insurance industry.

How you\'ll make an impact

• Manage a portfolio of complex and large loss claims, ensuring adherence to claims handling procedures and service levels.
• Achieve cost-effective settlements through strategic liability and quantum arguments, coupled with effective negotiation.
• Act as a central referral point for technical issues, providing guidance and support to colleagues.
• Maintain accurate reserves, management information (MI), disciplined file management, and timely case reviews aligned with service level agreements (SLAs).
• Build strong relationships with clients, insurers, and panel solicitors, attending review meetings and contributing to the technical development of the team.
• Support the Defence Operations Manager and Claims Managers in driving continuous improvement and delivering exceptional service.

About You

• Proven experience in third-party claims handling within a legal, insurance, or claims management setting.
• Strong expertise in large loss personal injury claims exceeding £100k.
• Personal injury experience is essential; expertise in EL/PL, credit hire, and property claims is desirable.
• Familiarity with case law, Civil Procedure Rules (CPR), and cross-class claims handling.
• Eligible to work in the UK.

We include the following compensation and benefits to support you in your role.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits (depending on job level these benefits may improve):

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we\'ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you\'d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable law. Equal employment opportunity also includes reasonable accommodations for known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.