Senior Claims Consultant

Direct Line Group; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Direct Line Group is looking for a specialist in the Large and Complex Loss Claims Team to manage high value household property claims. The role entails ensuring effective claims servicing and adherence to SLAs, while contributing to the technical strategy of the claims department. This position supports professional development and offers excellent employee benefits to foster a healthy work-life balance.

Benefits

50% off home, motor, and pet insurance

Free Green Flag breakdown cover

Optional health and dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Experience handling all aspects of large and complex household property claims.
• Ability to manage complex and high value claims from notification to completion.

Responsibilities

• Deliver initiative claims savings and manage large loss claims.
• Ensure supplier engagement and performance meets policy terms.
• Support performance management and development of claims team.

Skills

Effective communication skills

Claims management

Problem-solving

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you'll be doing

As part of the Large and Complex Loss Claims Team you will deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives whilst supporting and contributing to the claims technical strategy and practice.

Key Accountabilities:

Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets on own and departmental portfolios of large and complex loss claims.

Claims servicing to meet or exceed agreed SLA’s and caseload/FTE targets across all classes at all times by utilising operational performance data.

Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms.

Support Technical Property and Liability Claims Manager as DLG ‘s principal SME for large and complex Property and Liability.

Assist with the performance management, development and engagement of all staff within the property and liability large loss team.

Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process.

Identify, own and manage the risks involved in running our business appropriate to the role, in line with theDirect Line Group risk framework

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What You’ll Need

Experience handling all aspects of large and complex household property claims, such as fire, flood, escape of water, environmental and subsidence claims

The ability to manage a caseload of complex and high value household property claims from notification to completion

Effective communication skills, demonstrating the ability to engage with both team members and senior stakeholders across the business

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

50% off home, motor and pet insurance, plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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Created on 29/06/2025 by TN United Kingdom