Senior Claims Broker

Amwins Global Risks; London; On-site; GBP 150,000 - 200,000; Full time

Job description

Amwins Global Risks

At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships that are built to last. With over 700 employees around the world and a global footprint across more than 150 countries, we’ve cemented our place as a top 10 contributor to Lloyd’s.

Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.

We believe in a flat organisational structure that prizes expertise and relationships equally. We’ve built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

Introduction

The Senior Claims Broker is responsible for managing complex D&F insurance claims, ensuring timely and accurate resolution. This role involves liaising with clients, insurers, placing brokers, and other stakeholders to facilitate the claims process and provide exceptional service, both pre-binding and post-loss.

Responsibilities

1. Claims Management: Handle complex D&F claims, including property, casualty, and liability claims. Ensure all claims are processed in accordance with company policies and regulatory requirements, escalating to Claims Director where necessary.
2. Client Liaison: Act as the primary point of contact for clients, providing updates and addressing any concerns or inquiries related to their claims. Liaise with placing brokers and Claims Director to provide feedback on specific claims and accounts in general, including pre-binding.
3. Negotiation: Negotiate claims in person or otherwise with London and overseas markets to obtain the best outcome for the Group's clients. This includes discussing policy terms and conditions, the commerciality of potential settlements, and handling any claims disputes.
4. Documentation: Liaise with CST to maintain accurate and detailed records of all claims activities, including correspondence, reports, settlement agreements, and Loss Runs.
5. Training and Mentorship: Provide guidance and support to junior claims brokers and other team members.
6. Stakeholder Engagement: Liaise with CST, clients, loss adjusters, TPAs, and attorneys regarding the handling of claims to maintain and enhance relationships. Travel to meet stakeholders as required.
7. Professionalism: Maintain appropriate levels of professionalism, appearance, and conduct at all times.
8. Departmental Practices: Follow all departmental practices and processes, including attending scheduled team meetings and undertaking all training deemed necessary by the Claims Director.

Knowledge/Skills/Qualifications

1. Proven and relevant experience in property claims management, with a focus on complex claims.
2. Strong negotiation and communication skills (including written and verbal).
3. Excellent analytical and problem-solving abilities.
4. Proficient knowledge of Microsoft Office Packages, e.g. Outlook, Excel, Word, and Power Point.
5. Proficient with ‘Total Objects’ System.
6. Strong interpersonal skills and ability to work independently and as part of a team.
7. Relevant industry certifications (e.g., Chartered Insurance Institute (CII) qualifications) are preferred.

Key Competencies

1. Accurate Data and Management of Information Level 3
2. Communicating and Influencing Skills Level 3
3. Customer Focus Level 3
4. Decision-Making Level 3
5. Information Seeking Level 3
6. Negotiating and Persuasion Level 3
7. Planning and Organising Level 3
8. Relationship Building Level 3
9. Team Working Level 3