Senior Claims Analyst

AXA UK; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join AXA UK as a Senior Claims Analyst in our Claims Shared Services team, where you'll provide analytical support and reporting for key business areas. With a focus on collaboration and data management, the role offers opportunities to enhance operational efficiency and contribute to insurance market initiatives. Ideal candidates should possess a degree in a relevant field and demonstrated analytical capabilities, along with advanced Excel skills.

Benefits

Comprehensive benefits package

Medical and wellness plans

Tuition reimbursement

Paid leave

Qualifications

• Degree required in a numerical or analytical discipline.
• Proficient in advanced Excel (pivot tables, VLOOKUP).
• Ability to navigate internal databases.

Responsibilities

• Provide timely reporting and analytical support.
• Prepare governance papers and facilitate offshoring of reports.
• Conduct root cause analyses and data quality checks.

Skills

Analytical

Critical thinking

Problem-solving

Data analysis

Collaboration

Education

Degree in a numerical or analytical discipline

Tools

Power BI

Excel

IRIS

RiskWrite

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand out for our outstanding client service, intelligent risk-taking, and superior risk-adjusted returns for our shareholders. We also pride ourselves on maintaining an entrepreneurial, disciplined, and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that our strength lies in our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds feel comfortable and empowered to be themselves. This means bringing our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates participating in the selection process.

Job Description: Senior Claims Analyst

How does this role contribute to our collective success?

AXIS is seeking a Senior Claims Analyst, International Claims to join our Claims Shared Services team. The primary responsibility of this role is to provide timely, accurate, and relevant reporting, analytical, and operational support services to the Claims function. This role involves working closely with the Claims Management Information and Operations teams, offshore teams, claims adjusters, and other business areas, including North America.

What will you do in this role?

1. Work with various database extracts to deliver information using Excel, PowerPoint, Word, and Power BI.
2. Support the production of MI and Regulatory Returns on a weekly, monthly, quarterly, and ad hoc basis.
3. Prepare governance papers for committees such as the Insurance International Claims Committee, Risk Committee, and Portfolio Packs by providing data, analysis, deep dive investigations, and clear messaging to stakeholders.
4. Display information clearly using tables, graphs, charts, and reports, aligned with AXIS branding and Data Policy.
5. Review and update existing Reporting & Process notes, and create detailed instructions that are easy to follow.
6. Facilitate and support the offshoring of reports and conduct regular reviews of offshored reports.
7. Analyze data, identify trends, and undertake root cause and deep dive analyses of claims using internal and market databases (e.g., Lloyd’s CRS, Insights Hub, COAD, ECF2, IMR, IRIS, RiskWrite, Dynamics, DOCOsoft).
8. Work cross-functionally to gather data and non-data inputs to derive actionable insights.
9. Suggest control measures based on findings during daily tasks.
10. Operate effectively in a dynamic environment, analyzing data and proposing practical, forward-looking ideas to drive success.
11. Support the broader operational claims function and claim handlers, resolving queries as needed.
12. Assist with claims data initiatives to ensure data quality and messaging meet international and global requirements.
13. Participate in market initiatives like Faster Claims Payments, BluePrint2, and Gemini, including testing and report building.
14. Ensure all activities comply with company policies, procedures, and regulatory requirements.
15. Promptly notify relevant parties of risks or control failures.
16. Participate in audits by providing documentation and assisting with process walk-throughs.
17. Contribute to the ongoing development of the Claims function to improve operational efficiency and meet business needs.

You may also be asked to undertake additional duties relevant to this role.

About You:

We encourage you to bring your own experience and expertise. While some qualifications and experiences are preferred, we are open to discussing how your individual knowledge can fulfill this role and help us achieve our goals.

What you need to have:

• Degree in a numerical or analytical discipline.
• Advanced Excel skills, including pivot tables and VLOOKUPs.
• Ability to navigate internal databases such as IRIS, RiskWrite, Swordfish, Dynamics.
• Initiative, curiosity, and proactive attitude with a willingness to learn and grow.
• Numerate, analytical, solution-focused, and able to meet deadlines.
• Ability to collaborate across departments and participate in initiatives.
• Strong organizational, critical thinking, problem-solving, and analytical skills.
• Proven ability to prioritize tasks effectively.
• Willingness to assume additional responsibilities and pursue professional development.
• Good conflict resolution skills and ability to build cross-functional relationships.

What we prefer you to have:

• Experience in Lloyd’s / London Market insurance, especially in specialty markets and claims processes.
• Experience working in cross-functional teams and delivering solutions.
• Knowledge of Lloyd’s systems such as CRS, Insights Hub, Class, ECF2, IMR, DOCOsoft.
• Ability to solve problems independently in a continuous improvement environment.
• Experience with Power BI, Tableau, or similar tools (training provided if needed).
• Ability to communicate clearly and concisely.
• Ability to identify and escalate issues proactively.

Role Factors:

In this role, you will typically be required to:

Be in the office 3 days per week.

What we offer:

A comprehensive benefits package including medical, wellness, retirement plans, tuition reimbursement, paid leave, and more.