Senior Claims Advocate - Construction & Infrastructure

AXA UK; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

AXA UK is seeking a Senior Claims Advocate for their London office to manage a portfolio of high-value Construction & Infrastructure claims. This hybrid role focuses on strategic management, client advocacy, and fostering a collaborative environment. Ideal candidates will have 7+ years in claims handling, excellent communication skills, and preferably an ACII or ACILA qualification.

Benefits

Comprehensive benefits package

Two Global Wellbeing Days per year

Flexible working solutions

Continuous learning culture

Qualifications

• 7+ years experience in Construction, Energy or Engineering claims.
• Proven ability in managing sophisticated claims.
• Strong understanding of Construction insurance principles.

Responsibilities

• Manage a portfolio of high-value Construction & Infrastructure claims.
• Provide advice on coverage issues and facilitate claim settlements.
• Collaborate with clients and stakeholders to ensure satisfaction.

Skills

Communication

Negotiation

Interpersonal Skills

Administration Skills

Organisational Skills

Education

ACII or ACILA qualification

Job description

Senior Claims Advocate – Construction & Infrastructure

Can you bring proven expertise in handling a sophisticated portfolio of Construction & Infrastructure claims from a Broking environment? Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes? If so, then we'd love to hear from you in connection with this exciting hybrid role based in our London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this brand-new Senior Claims Advocate role, you will be primarily responsible for management of the strategy, process and successful outcome across a portfolio of global Construction & Infrastructure claims. Your responsibilities will include:

• Managing a portfolio of high-value Construction & Infrastructure claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders.
• Provide mentorship and guidance to foster a culture of continuous learning and development within the team.
• Keeping up-to-date with industry trends, regulations, and standard methodology to improve Aon's claims handling capabilities and risk mitigation.

How this opportunity is different

This is an outstanding opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!

Skills and experience that will lead to success

• 7+ years Construction, Energy or Engineering claims handling experience ideally gained from a broking environment.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Construction insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, [e-mail]

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