Senior Claims Adjuster

Tokio Marine Kiln; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading underwriting firm in London seeks a Senior Claims Adjuster to deliver excellent service and manage complex property claims. The role requires extensive experience in open market property claims and the ability to foster relationships. This position offers a supportive and inclusive work environment, with a commitment to employee development and well-being.

Benefits

Flexible working arrangements

Inclusion network groups

CSR and charitable activities

Qualifications

• Strong understanding of market practices and TMK’s core business classes is desirable.
• Experience in a role involving client relationship management is essential.

Responsibilities

• Deliver a first-class service to all customers.
• Manage a portfolio of claims and oversee complex claims.
• Assist in developing client relationships and ensure delivery of claims services.
• Liaise with Underwriting teams regarding claims and wording issues.
• Ensure fair customer outcomes in line with company values.

Skills

Extensive experience of handling open market property claims

Ability to foster relationships

Team player

Job description

We have the opportunity for a Senior Claims Adjuster to join our Property D&F Claims team here at Tokio Marine Kiln. You will report to the Property D&F Claims Manager and will assist in the delivery of the TMK Claims Business Plan.

The role includes responsibility for:

• Delivery, through personal ownership and via the team, of a first-class service to all customers.
• Management of a portfolio of claims which will include the oversight of a proportion of complex claims – through either personal ownership, working with and referral to a more experienced colleague or through the oversight/support of the Claims Adjusters within the team.
• Taking ownership of appraisal and objectives which will include personal training requirements and development needs which support delivery of the TMK Claims Business Plan.
• To assist in the development/enhancement of client relationships to ensure delivery of Claims services that support business objectives.
• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s) and the retention of existing business.
• Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values.
• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
• Championing the company values and working in accordance of the expected organisational behaviours.
• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.
  
  

The successful candidate will have extensive experience of handling open market property claims in the London Market. A good understanding of market practices and TMK’s core business classes is also desirable. We are looking someone who has the ability to foster and maintain relationships who is also a team player that provides support to other members of the team.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [e-mail] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [e-mail].

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