Senior Claim Professional - Power, Utilities & Renewables

TN United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Claim Professional to join their dynamic team in London. In this pivotal role, you will leverage your extensive experience in the Lloyd's market to manage complex claims exceeding $100k in the Power, Utilities, and Renewables sectors. You will be at the forefront of investigation, negotiation, and resolution, ensuring adherence to best practices. This innovative firm promotes a hybrid work environment, allowing for flexibility while maintaining a strong commitment to customer service. Join a culture rooted in collaboration and excellence, where your contributions will significantly impact the business and community.

Benefits

Private Medical Insurance

Retirement Contributions

25 Days Holiday Entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Significant experience in claims handling within the Power, Utilities, and Renewables sectors.
• Strong technical background with proven track record in managing complex claims.

Responsibilities

• Manage a diverse portfolio of complex claims and provide market-leading claim service.
• Collaborate with Underwriting and Actuarial partners on risk mitigation and claim trends.

Skills

Claims Handling

Negotiation

Customer Focus

Communication Skills

Strategic Planning

Teamwork

Education

5 GCSEs including Maths and English

ACII qualification

Certificate in London Market Insurance

Job description

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Senior Claim Professional - Power, Utilities & Renewables, London

Client: Travelers

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

baa39ee16f0d

Job Views:

24

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity?

Travelers is looking for a Senior Claim Professional to join our team based in either our London, Manchester or Redhill office. We are looking for someone with strong experience in the Lloyd's market, specifically handling claims over $100k (USD) in the Power, Utilities, and Renewables sectors. In this role you will play a pivotal role in providing market-leading expert claim handling. You will be at the forefront of investigation, evaluation, negotiation, and resolution of complex claims, ensuring adherence to the Company's policies, procedures, best practices, and controls at all times.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £2500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

Primary Job Duties & Responsibilities

1. Manage and handle a diverse portfolio of complex and often large claims arising from assigned lines of business.
2. Provide market leading claim service working closely with the Claim management team and the broader business to deliver and enhance the claim offering.
3. Collaborate with Underwriting and Actuarial partners on portfolio, risk mitigation, policy language, and claim trends.
4. Partner with Underwriting to sell and market business and strengthen external client relationships.
5. Open new claims and set reserves; carry out early investigations regarding policy coverage, liability, and quantum and provide legal assistance as necessary.
6. Negotiate settlement of claims and communicate promptly on coverage.
7. Ensure vendors provide a market leading, cost effective service by continually monitoring their performance, cost, and quality.
8. Maintain a close working liaison with underwriters and risk management, promoting the interests of Travelers where appropriate.
9. Attend to the Insureds and Brokers, promoting the values of the department and the company.
10. Work as a team member providing support as required and participate in individual and shared project work.
11. Other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

Minimum Qualifications

1. Significant experience and sound judgment handling claims within assigned line(s) of business.
2. Minimum of 5 GCSEs (or equivalent) including Maths and English.

Education, Work Experience, & Knowledge

1. Lloyds and/or London market experience preferred.
2. Strong technical background and expertise with proven track record to manage complex claims, key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures.
3. Product expertise within the particular lines of business assigned preferred.

Licensing or Certificates

1. ACII qualification preferred.
2. Certificate in London Market Insurance preferred.

Job Specific Technical Skills & Competencies

1. Advanced communication skills.
2. Advanced customer focus.
3. Intermediate strategic planning.
4. Intermediate business perspective.
5. Intermediate ability to build collaborative relationships.
6. Intermediate openness to influence and flexibility.
7. Intermediate teamwork.
8. Advanced credibility.
9. Team player with positive attitude and effective engagement skills.

Environmental / Work Schedules / Other

1. Operates standard office equipment.
2. Sitting (Can stand at will).
3. Use of Keyboards, Sporadic 10-Key.
4. Use of Display Screen Equipment.

What Is in It for You?

1. Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
2. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
3. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
4. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
5. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.