Senior Claim Handler

WTW; Ipswich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

WTW is seeking a Claims Handler or Senior Claims Handler to join their P&C Claims Team in Ipswich. This hybrid role involves managing claims for a diverse portfolio, offering excellent guidance to clients, and working collaboratively with a global network. Ideal candidates will possess strong communication skills, a client-focused mindset, and relevant experience in handling claims.

Qualifications

• Experience in handling Natural Resources and/or Property and Casualty claims.
• Understanding of claims processes and factors affecting settlement.
• Understanding of Lloyd’s and the London Market.

Responsibilities

• Manage claims from notification of loss to settlement.
• Provide expert guidance and support to clients.
• Collaborate with WTW’s global claims community.

Skills

Strong communication

Negotiation

Analytical skills

Problem-solving

Education

CII qualification

A level or relevant industry experience

Job description

Are you ready to take the next step in your claims career? We’re looking for aClaims Handler or Senior Claims Handler(depending on experience) to join our dynamicP&C Claims TeamwithinClaims Operationsat WTW.

This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network—including London, Mumbai, and other WTW offices—as well as with clients, insurers, and other key stakeholders involved in the claims process. We manage a diverse portfolio of clients for Natural Resources (including Mining, Renewable Energy, Power & Utilities), Property & Casualty Direct, Willis North America and Facultative.

What You’ll Be Doing

As a Claims Handler, you’ll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:

• Managing claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW’s global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and other external partners.

What We’re Looking For

• Experience in handling Natural Resources and/or Property and Casualty claims (level of seniority will depend on experience).
• Strong communication and interpersonal skills.
• A client-focused mindset with a commitment to service excellence.
• Ability to work effectively in a collaborative, international environment.
• Proactive, organized, and detail-oriented approach.

Why Join Us?

At WTW, we offer more than just a job—we offer a career with purpose. You’ll be part of a supportive, forward-thinking team that values innovation, collaboration, and continuous development.

Qualifications

The Requirements

Qualifications

• Preferably working towards the CII qualification
• Preferably educated to A level standard or relevant industry experience

Knowledge/Experience

• Strong understanding of claims processes and factors that impact settlement/loss.
• Understanding of Lloyd’s and the London Market
• Industry Compliance Awareness

Skills

• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

Required Mindset And Behaviours

• WTW Values and Behaviours will underpin all roles and will guide performance criteria

Equal opportunity employer

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.You can expect your normal in-office interactions to be located in either London or Ipswich.

Irrespective of which office you join, you will be part of the wider WTW community. Our inclusion networks include Gender Equity, LGBT+, Multicultural, Workability and Young Professionals and our Corporate Social Responsibility group champions social and charitable activities in our local communities. These groups are at the heart of how we engage and inspire colleagues in our offices.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.