Senior Catering and Conference Services Manager

Langham Hotel Ltd; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a Senior Catering and Conference Services Manager to enhance their Events Management team. This role is vital for overseeing event planning, ensuring exceptional service for high-profile bookings, and driving revenue goals. The ideal candidate will bring managerial experience in events, strong customer service skills, and the ability to thrive under pressure. Join a prestigious hotel that values its employees and offers a supportive environment for professional growth and well-being. This is a fantastic opportunity to make a significant impact in a renowned establishment.

Benefits

Discretionary Service Charge

28 days holiday, increasing to 33

Complimentary accommodation at Langham Hotels

Discounted accommodation for family

Food and Beverage discounts

Up to £750 Recommend a Friend bonus

Company pension plan

Life insurance

Free meals on duty

Qualifications

• Experience in events management at a managerial level in a hotel.
• Strong customer service and administrative skills required.

Responsibilities

• Plan events and coordinate logistics with the Operations teams.
• Ensure high revenue bookings are managed with great attention to detail.

Skills

Event planning

Customer service skills

Administrative skills

Attention to detail

Multi-tasking

Opera system

Salesforce system

Job description

Senior Catering and Conference Services ManagerSales & Marketing - Group Sales & Events

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Senior Catering and Conference Services Manager to join our talented Events Management team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Senior Catering and Conference Services Manager, your key focus will include:

• Event planning, rooming list co-ordination and BEO details once signed contract has been turned over as ‘Definite’ by the Sales Team.
• Ensuring high revenue / VIP bookings are handled seamlessly and with extra care and attention to detail.
• Conducting weekly Group Resume meeting and ensure the effective handover of all Group logistics to the Operations teams.
• Supporting planners with their own bookings during challenging periods.
• Assisting with event enquiries as required, primarily focussing on corporate, and supporting social, weddings and short-lead enquiries when required.
• Driving and championing projects relating to developing the events and catering business.
• Achieving monthly, quarterly and yearly Catering and Groups revenue goals.

Do you have? –

• Previous experience within events management in a hotel environment at a manager level
• Excellent customer service skills
• Strong administrative and organisation skills
• Great attention to details
• Ability to work under pressure and multi-task a number of different activities
• Previous use of Opera and Salesforce systems

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty