Senior Category Manager - BPO Services | £95k | W London

Chartered Institute of Procurement and Supply (CIPS); Greater London; Hybrid; GBP 95,000; Full time

Job summary

A prestigious market-leading organization is seeking a Senior Category Manager to lead sourcing and supplier strategy for BPO services. This role involves managing multi-million-pound contracts and requires a strong background in procurement. The position offers a competitive salary of £95,000 plus a benefits package, based in Greater London with hybrid work options.

Benefits

Benefits Package

Qualifications

• Strong experience in BPO, outsourcing, offshoring or management of third-party services.
• Confidence in engaging with senior stakeholders on sourcing strategies.
• Ability to manage long-term contracts and lead negotiations.

Responsibilities

• Lead end-to-end sourcing and contract management for global outsourced services.
• Manage supplier strategy across various delivery models.
• Drive major negotiations and develop category strategies.

Skills

Strong experience in BPO, outsourcing, offshoring

Proven ability to lead complex supplier negotiations

Strategic mindset with strong commercial awareness

Experience working across international markets

Job description

Senior Category Manager - BPO Services | £95,000 + Benefits Package | Prestigious Market Leading FTSE100 | West London / Surrey / Berkshire (Hybrid)

To apply & learn more please send your CV to [e-mail]

Do you possess a strong procurement background within BPO, outsourcing, offshoring or the management of third party services? If so, this Senior Procurement Manager role represents an fantastic opportunity to step into a high-impact, strategic senior role within a globally recognised prestigious FTSE100 brand that are firmly at the top of the market in their field.

Seize this unique opportunity to lead the sourcing and supplier strategy for a range of Outsourced Services across international markets such as South Africa and India for example. You'll be responsible for a multi-million-pound global spend, shaping the way large-scale third-party partnerships deliver value and performance for the group.

This Senior Category Manager role is at the heart of a major customer-facing function, with huge visibility and influence across operations, procurement, and commercial leadership.

Key Responsibilities:

• Leading end-to-end sourcing and contract management for global outsourced and BPO services.
• Managing supplier strategy across onshore, nearshore and offshore delivery models.
• Driving major negotiations, commercial strategy, and long-term supplier performance.
• Partnering with senior stakeholders across procurement, customer service, commercial and tech.
• Identifying opportunities for cost optimisation, innovation and transformation in third-party delivery.
• Developing category strategies that support service excellence across digital and operational channels.=

Required Experience:

• Strong experience in BPO, outsourcing, offshoring, ITO or other third-party managed services.
• Proven ability to lead large, complex supplier negotiations and manage long-term contracts.
• Confident engaging with senior stakeholders and aligning sourcing strategies to business goals.
• Strategic mindset with strong commercial awareness and data-driven decision-making.
• Experience working across international markets or complex delivery models would be a plus.

This is a high-visibility strategic role where your work will shape how a global brand delivers best-in-class managed services. If you're ready to take on large-scale outsourcing challenges, have exposure to the C-suite, and make a real commercial impact this is your opportunity!

If you're ready to take the next step in your procurement career, contact Oskar at [e-mail] for a confidential discussion.

Key Words: Procurement, Procurement Manager, Sourcing Manager, Category Manager, Senior Procurement Manager, Senior Sourcing Manager, Senior Category Manager, Category Lead, Procurement Lead, Sourcing Lead, Global Procurement, Head of Outsourcing, Strategic Sourcing, BPO, Business Process Outsourcing, ITO, Indirect Procurement, Managed Services, Communications, Technology, Tech, Telco, IT, Contact Centres, Communication, SRM, Stakeholder Management, Ariba, Offshoring, Outsourcing, Outsource, Nearshoring, Third-Party, Third-Party Outsourcing, Professional Services, West London, South West London, North West London, Surrey, Berkshire, Sussex, Hampshire, Hertfordshire, Buckinghamshire, Heathrow, Hounslow, Brentford, Twickenham, Hammersmith, Chiswick, Hayes, Southall, Feltham, Ealing, Fulham, Clapham, Richmond, Slough, Uxbridge, Windsor, Weybridge, Staines, Kingston, Wimbledon, Epsom, Chessington, Worcester Park, Cobham, Esher, Wembley, Watford