Senior Caseworker - Flexible, Impactful Pension Complaints

The Pensions Ombudsman; City Of London; Hybrid; GBP 47,000; Full time

Job summary

A public independent body is seeking several Senior Caseworkers to manage complex cases and ensure fair resolution within a customer-focused environment. The role includes responsibilities such as mentoring junior staff and maintaining accurate case records. Located in Canary Wharf, the position offers a competitive salary of £46,194 pro rata along with various pension options and generous annual leave. Join a growing organization that values inclusivity and development, and enjoy a flexible working culture.

Benefits

Several pension options

27.5 days annual leave

Discretionary staff reward scheme

Learning and development program

24/7 employee assistance program

Discounted health benefits

Access to Staff Networks

Sabbatical after qualifying period

Annual performance bonus

Eye test and flu jab reimbursements

Qualifications

• Right to work in the UK is mandatory.
• Prepared for security clearance to Baseline Personnel Security Standard.

Responsibilities

• Manage complex cases that require formal investigation.
• Ensure casework management system is accurately updated.
• Investigate and write outcomes on the merits of complaints.
• Mentor and train less experienced staff.
• Develop relationships for effective case management.

Skills

Customer focused approach

Impartiality

Case investigation

Mentoring

Relationship development

Job description

A public independent body is seeking several Senior Caseworkers to manage complex cases and ensure fair resolution within a customer-focused environment. The role includes responsibilities such as mentoring junior staff and maintaining accurate case records. Located in Canary Wharf, the position offers a competitive salary of £46,194 pro rata along with various pension options and generous annual leave. Join a growing organization that values inclusivity and development, and enjoy a flexible working culture.