Senior Case Worker (Adults' Multi Agency Safeguarding Hub)

Hampshire County Council; Fareham; On-site; GBP 32,000 - 36,000; Full time

Job summary

Hampshire County Council is seeking a Senior Case Worker for the Adults' Multi Agency Safeguarding Hub in Fareham. The role involves handling safeguarding referrals and providing support in a fast-paced environment. Ideal candidates will demonstrate a thorough understanding of relevant legislation, strong communication skills, and a commitment to organizational values. Competitive salary and opportunities for professional development are offered.

Benefits

Professional development opportunities

Employee Assistance Programme

Competitive benefits package including annual leave and pension

Work-life balance initiatives

Qualifications

• Good understanding of the Care Act 2014 and the Mental Capacity Act 2005.
• Strong team working skills for sharing learning and providing support.
• Commitment to demonstrating the organisation's values.

Responsibilities

• Triaging incoming safeguarding referrals and completing inquiries.
• Providing mentoring and advice to Case Workers.
• Attending online safeguarding meetings.

Skills

Understanding of the Care Act 2014

Resilience

Team working skills

Adaptability

Job description

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Senior Case Worker (Adults' Multi Agency Safeguarding Hub)

Job Reference: HCC621782

Salary Range: £32,149 - £35,241 per annum

Contract Type: Permanent

Closing Date: 5 August 2025

Interview Date: 13 or 14 August 2025

The Role:

Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Senior Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.

Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported.In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

What you’ll do:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team.
• Providing mentoring and advice to Case Workers and supporting the team with more complex cases where needed.
• Attending online safeguarding meetings on behalf of the team.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

What we’re looking for:

• Good understanding of the Care Act 2014 and the Mental Capacity Act 2005.
• Resilience and adaptability.
• Strong team working skills for sharing learning and providing support and advice to colleagues.
• Commitment to demonstrating the organisation's values and behaviours.

Take a look at our Candidate Pack for more information about the role,team and our values.The section‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements anddemonstrate our values, in your application.

• Make a difference: Watch this short video to find out more about the important work we do in MASH.
• Career growth: Our experienced Senior Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker . View our career pathways for more information about opportunities within our Adults Social Work service.
• Professional development: Continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support:Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere .

This role is based at The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza towards the end of the year. You will be required to work from the office a minimum of two days per week.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Senior Case Worker (Adults' Multi Agency Safeguarding Hub) Candidate Pack

Vetting Requirements:

This post is subject to a criminal records check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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