Senior Cargo Operations Agent

Qatar Airways Group; Hounslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading player in the air freight industry as a Senior Cargo Operations Agent. This role offers the chance to shape the future of cargo operations while ensuring safety and compliance with regulations. You will be at the forefront of managing operations, liaising with ground handling agents, and improving service quality. This is an exciting opportunity for those who want to make an impact, grow their experience, and challenge their comfort zones. If you are passionate about logistics and customer service, this role is perfect for you, providing a platform to showcase your skills and contribute to a transformative journey in the air freight sector.

Qualifications

• Minimum of 3 years’ experience in Air Cargo Operations.
• Understanding of Cargo Reservations and IATA/TACT regulations.

Responsibilities

• Provide Cargo Operations and Customer Service Functions.
• Liaise with Local Ground Handling Agents for quality service.
• Monitor external service providers for compliance and performance.

Skills

Air Cargo Operations

Cargo Reservations

Cargo Sales

IATA/TACT Regulations

Dangerous Goods Regulations

Customer Service

Computer Literacy

English Language Proficiency

Education

College or University qualifications

Job description

Description
About the role:

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways, Cargo Operations team as a Senior Cargo Operations Agent in our office in London Heathrow.

Join the #MovedByPeople family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.

The role will involve providing Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both Import and Export Cargo. The role will also secure proper Operational and Customer Service support to enable station to meet the Cargo Target as well as ensuring full compliance at all times with all Safety and Security Regulations and Procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for station.

Some of the tasks include:

1. Support the immediate supervisor in developing operational plan and to provide quality customer support.
2. Liaise with Local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high-quality service provided by QR both import and export.
3. Responsible for supervision and control of a functional area/station (e.g. the station, cargo operation, freighter ramp operation, freighter aircraft turnaround activities etc.) that has a direct impact on operations.
4. Liaise with external service providers to ensure the operation is safe, secure, compliant and efficient; has satisfactory performance and services provided are up to Qatar Airways standards and expectation.
5. Provides general representation on behalf of Qatar Airways when dealing with external service providers including but not limited to Ground Handling Agent/Cargo Agents, Freight Forwards, Airlines and other entities locally, in coordination with QR headquarters, as required.
6. Liaise with Line Manager and/or Head Office of any Customs/Government regulation change that may affect services and the operation.
7. Report operational Safety, Security and Occupational Health Safety (OHS) related hazards and any incident or accident within cargo operations.
8. Continued monitoring of the external service providers at the assigned station(s), through various means, to ensure their performance meets regulatory requirements as well as safety, security, quality, operational and service standards as defined by Qatar Airways.
9. Support the management of freighter aircraft or cargo operations disruptions or emergency situations.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

The successful candidate will have the following qualifications and skills:

1. Relevant College or University qualifications with a minimum of 3 years’ experience on the job.
2. Understanding of Air Cargo Operations and Cargo Reservations.
3. Knowledge in Cargo Sales will be an added advantage.
4. Knowledge of IATA/TACT and Dangerous Goods Regulations.
5. Computer Literate and command of English language.
6. You must have the right to live and work in the UK.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.