Senior Care Supervisor

Starling Homecare; St Albans, Hatching Green, Hemel Hempstead, Welwyn Hatfield; Remote; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Company pension

On-site parking

Employee wellbeing scheme

Progression opportunities

Job summary

Starling Homecare is seeking a Senior Care Supervisor to bridge our office with in-home care. You will spend time in the community mentoring carers, conducting spot checks, and ensuring visits align with care plans and our high standards.

You will work closely with the Care Manager, clients and families to uphold quality, respond to feedback, and quickly address issues. A Monday–Friday role with on-call duties.

Qualifications

• Experience in domiciliary care, including supervisory/mentoring roles.
• Knowledge of care planning, records, safeguarding.
• Ability to give clear, supportive feedback to carers.
• Proficiency with digital care records.
• Full UK driving licence and access to a vehicle.
• Right to work in the UK.

Responsibilities

• Carry out regular spot checks and observations of care in clients' homes.
• Mentor and support carers, especially new to care, through shadowing and on-the-job guidance.
• Check that care plans are followed and that care records are completed accurately.
• Hold supervisions with carers and help identify training needs.
• Visit clients and families to review how care is going and act on their feedback.
• Raise concerns with the Care Manager promptly and follow safeguarding procedures.
• Step in to deliver care when the service needs it.
• Take part in the shared on-call rota.
• Help maintain compliance with CQC standards and our procedures.

Skills

Domiciliary care experience

Mentoring & coaching

Digital care records

UK driving licence

Right to work in the UK

IT skills

Education

Level 3 Diploma in Adult Care

Tools

PASS care software

Job description

At Starling Homecare, we are building something special.

£26,000 to £30,000 per year, depending on experience. Full time, 37.5 hours a week, Monday to Friday, with a share of on-call. Permanent. Based at our St Albans office and out in the community across our visiting areas.

We are a family run, independently owned homecare provider based in St Albans, on a continued mission to build the leading heart‑first homecare service: the one families in Hertfordshire ask for by name when someone they love needs support at home.

We were founded by a husband and wife team who previously founded and led an award‑winning homecare service in Hertfordshire for over a decade. We know what great care looks like and how to build a team that delivers it. We started Starling Homecare to bring good old fashioned values back into homecare: knowing your clients, turning up when you said you would, doing the small things properly, and treating people the way you would want your own family treated. We hold high standards because people deserve the best.

We are CQC registered and provide visiting care across St Albans, Harpenden, Hemel Hempstead and Welwyn Hatfield, and live‑in care across Hertfordshire.

The role

As Senior Care Supervisor, you will be the link between our office and the care our clients receive at home. You will spend much of your week out in the community, supporting and mentoring our carers, carrying out spot checks and making sure every visit reflects the care plan and the standards we set ourselves. You will work closely with the Care Manager, our clients and their families to keep standards high, respond to feedback and put things right quickly when something needs attention.

What you will do

• Carry out regular spot checks and observations of care in clients' homes
• Mentor and support carers, particularly those new to care, through shadowing and on-the-job guidance
• Check that care plans are being followed and that care records are completed accurately
• Hold supervisions with carers and help identify training needs
• Visit clients and families to review how care is going and act on their feedback
• Raise concerns with the Care Manager promptly and follow our safeguarding procedures
• Step in to deliver care when the service needs it
• Take part in our shared on-call rota
• Help maintain compliance with CQC standards and our own procedures

What we ask of you

We should be honest about what this role asks. We are an early stage organisation, and at this stage everyone steps in when the service needs it. The people we support do not need us only between nine and five. This is a Monday to Friday role, but carers call in sick and clients' needs shift at short notice, including in the evenings and at weekends, and there will be times when you pick up care calls yourself. This role needs someone who is flexible, who takes their turn on our on-call rota, and who is prepared to roll their sleeves up while we grow. It is not for everyone, and we would rather say so now.

We ask it because the reason we are here is bigger than the business. We want to make a real and lasting difference to health and social care in our local area, so that people get the care they deserve, at home, from people who genuinely care about them.

Who we are looking for

In how you work, you are warm, observant and fair, you lead by example, and you hold high standards without losing sight of the people behind them.

Essential

• Experience in domiciliary care, including time in a senior, supervisory or mentoring role
• A good working knowledge of care planning, record keeping and safeguarding
• Confidence giving carers clear, supportive feedback
• Good IT skills, including digital care records
• Full UK driving licence and access to a vehicle
• Right to work in the UK

Desirable

• Level 3 Diploma in Adult Care, or working towards it
• Experience carrying out spot checks, competency observations or supervisions
• Familiarity with care software such as PASS
• Business insurance if using your car for work

What we offer

• £26,000 to £30,000 per year, depending on experience
• Full induction and training
• Real opportunities to progress as new offices and services open
• Company pension
• On-site parking at our St Albans office
• A kind, respectful and professional working culture rooted in family values
• Our employee wellbeing scheme after six months, paid for in full by Starling Homecare. It includes a 24/7 GP service, counselling, digital physiotherapy, a benefits hub with over 1,500 savings and discounts, and more.

This post is subject to an enhanced DBS check and satisfactory references. We are not accepting agency applications or enquiries at this time.