Support Worker

Home Instead SUR Group; Galashiels; On-site; GBP 15,627 - 22,256; Full time

Benefits offered by this job

Employee discount

Referral programme

Cinema ticket savings

Gym membership discounts

Holiday booking offers

Breakdown cover discounts

Job summary

A leading home care provider in Galashiels seeks a compassionate Senior Care Professional to deliver high-quality, relationship-led care. This hybrid role balances community quality care with office responsibilities, ensuring consistent support for both clients and Care Professionals. Candidates should have at least 6 months of care experience, excellent communication skills, and a proactive approach. Join us for ongoing training, professional development, and exclusive perks.

Qualifications

• Minimum 6 months of experience delivering care with a person-centred approach.
• Ability to support, mentor, and develop care professionals.
• Strong communication and interpersonal skills.

Responsibilities

• Provide direct care to clients while reporting concerns.
• Conduct quality assurance visits to maintain care standards.
• Support Care Professionals during community visits.
• Perform office duties to support operations.
• Participate in on-call duties for client support.

Skills

Communication skills

Person-centred care

Organisational skills

Mentoring

Flexibility

Job description

About Us

At Home Instead SUR Group, we’re proud to be part of the UK’s leading provider of home care services for older adults. With a network of 10 offices across Scotland, we are united by a shared mission: to change the face of ageing by delivering personalised, relationship‑led care that enables people to live well at home for longer.

Pay: £13.75 per hour

Job Title: Senior Care Professional

Contract Type: 30 hours per week

About The Role

As a Senior Care Professional in Scottish Borders, you will play a vital part in ensuring the highest standards of care and support are delivered across both our clients and Care Professionals. This hybrid role combines time in the community providing quality, relationship‑led care, with responsibilities in the office supporting our operations and care team development. You will be a role model for excellence, bridging the gap between frontline care and office leadership, ensuring consistency, quality assurance, and responsive support for both clients and Care Pros.

Key Responsibilities

• Provide direct care to clients, reporting any concerns promptly to the office team.
• Carry out quality assurance visits with clients to maintain and improve care standards.
• Support Care Professionals in the community and during care visits.
• Conduct competencies and observations with Care Professionals to ensure compliance and best practice.
• Undertake regular on‑call duties, including:
  • One weekday per week
  • One in four weekends
  • Responding to calls and providing support as required
• Work 10 hours per week in the office to:
  • Support the office team with day‑to‑day operations
  • Assist with Care Professional leads and support visits
  • Maintain communication with clients and families
  • Be available to cover care hours as required and provide flexible support to both the office and the community.

What We’re Looking For

We are seeking a compassionate, confident, and experienced care professional who is ready to take the next step in their career. You will be someone who leads by example, demonstrates a genuine passion for high‑quality care, and has the ability to balance both community‑based and office responsibilities. Flexibility, reliability, and strong communication skills are key, along with the confidence to support Care Professionals and clients in a variety of situations.

Essential Qualities And Skills Include

• Previous experience (minimum 6 months) delivering care, ideally with a strong understanding of person‑centred approaches.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships.
• Confidence in supporting, mentoring, and developing Care Professionals.
• Strong organisational skills, with the ability to balance multiple priorities.
• A proactive, solutions‑focused mindset when responding to client or Care Pro needs.
• Willingness to take part in an on‑call rota, including evenings and weekends.
• Flexibility to work both in the community and in the office as needed.
• A genuine passion for enhancing the lives of clients and supporting Care Professionals to succeed.

Why Join Us

• Enjoy savings of up to 40% on cinema tickets.
• Benefit from discounts on gym memberships.
• Take advantage of special offers on holiday bookings.
• Get 40% off breakdown cover packages with AA Breakdown.
• Earn up to £250 for each successful employee referral!
• Unlock exclusive perks and discounts on popular brands through the Home Instead Benefits portal.
• Ongoing professional development and training.
• Opportunities to progress your career.

Benefits

• Employee discount
• Referral programme