Senior Care Assistant

Hollybank Trustees Ltd; Glengormley; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Sign-on bonus

Employee recognition

Career development

Free uniform

Wellbeing package

Job summary

Connected Health is seeking a Senior Care Assistant to support high-quality homecare services in the Glengormley area. You will oversee care runs, monitor calls, and assist with staff induction and on-call cover, including weekends.

Role involves maintaining client records, performing risk assessments, ensuring PPE availability, and upholding confidentiality in line with policies. Training and development are ongoing, with additional duties as required.

Qualifications

• Minimum 6 months’ experience in a formal care setting.
• Good communication skills in English (written and spoken).
• Full driver’s license and access to your own insured vehicle for business purposes.
• NVQ Level 2 in Care or equivalent.
• NISCC registration or willingness to register.
• Empathy, understanding and a caring attitude.
• Provide a high quality standard of care to clients.
• Responsible for click over of care runs.
• Participate in on-call weekends and 12-week induction of new staff.

Responsibilities

• Oversee care runs and monitor calls to ensure quality care.
• Support staff induction and shadowing, including 12-week induction.
• Assist with emergency and on-call cover, including weekends.
• Maintain accurate client care records and monthly reviews.
• Carry out risk assessments and report concerns to Area Manager.
• Ensure PPE available and maintain confidentiality.
• Report staff or client concerns to Area Manager.
• Complete documentation by deadlines.

Skills

Good communication

Written English

Driver's license

Empathy

Education

NVQ Level 2 in Care

NISCC registration

Job description

Location: On site / Glengormley, Newtownabbey BT36, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Healthcare Assistants
Hourly Salary range:from £ 13.50 to £ 15.00

About the Role

As a Senior Care Assistant you are responsible for supporting the delivery of high-quality, compassionate care to clients while ensuring safe and effective service standards are maintained. You will oversee care runs, monitor calls, support staff induction and shadowing, and assist with emergency and on-call cover, including weekends and in the absence of the Area Manager.

Working closely with the Area Care Manager, you will help maintain accurate client care records, complete monthly care folder reviews, carry out risk assessments, and report any concerns appropriately. You will also ensure care staff have access to necessary PPE, uphold confidentiality, and comply with all company policies and procedures. Ongoing training and development, along with any additional duties required, are also key aspects of the role.

Why Work with Connected Health?

Sign-On Bonus:

£200 after 3 months of service

Employee Recognition:

Awards for Employee of the Month, Quarter, and Year

Career Development:

Accredited homecare training and leadership opportunities

Extra Benefits:

Free Access NI, Free uniform, Paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Who we are looking for

• Minimum 6 months’ experience in a formal care setting
• Good communication skills, both written and spoken English
• Full driver’s license and access to your own insured vehicle for business purposes
• NVQ Level 2 in Care or equivalent
• NISCC registration or willingness to register
• Will be expected to have empathy, understanding and a caring attitude
• Provide a high quality standard of care to our company clients
• Responsible for click over of care runs
• Monitoring calls
• To participate in the oncall phone on working weekend as required and to cover in the absence of Area Manager
• To participate in the shadowing and 12week induction of all new staff for designated area, ensuring that all documentation is completed and submitted to Area Manager on the deadlines provided
• To effectively report any Staff or Client concerns, grievances and complaints to Area Manager
• To ensure that all Care Staff have a supply of protective items (aprons and gloves) as required
• To be coresponsible along with the Area Manager for the review and maintenance of client care folders on a monthly basis. Ensuring that all details are uptodate and of a high standard
• Carry out Client risk assessments and report promptly to Area Manager
• To maintain confidentiality in accordance to the Company Handbook
• To comply with policies and procedures contained in Connected Health Policies and Procedures Manuals including the Connected Health Company Handbook
• To participate in emergency cover as required
• To participate in training and further development as required
• Any other duties applicable to the post as request by Management.

To undertake any other reasonable duties as required*

About Us

At Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

*Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check*.