Senior Captain/Waiter Supervisor

WYNDHAM SINGAPORE HOTEL; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality firm in Glasgow is seeking service-oriented staff to greet guests, manage orders, and ensure a positive dining experience. The ideal candidate will have experience in the hotel or food and beverage industry and possess excellent interpersonal skills. Responsibilities include taking orders, processing bills, and addressing guest inquiries. Candidates must be able to work flexible hours, including weekends.

Qualifications

• Relevant experience in Hotel or F&B industry.
• Excellent interpersonal and communication skills.
• Ability to respond to customer needs promptly.
• Willing to work weekends or public holidays.
• Ability to work independently and in a team.

Responsibilities

• Greet guests and usher them to their tables.
• Recommend menu and take orders accurately.
• Ensure food delivered is correct and prompt.
• Maintain clean utensils and table setups.
• Process bills and manage transactions.
• Handle guest enquiries and complaints efficiently.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Job description

Job Description

Greet guest and usher them to their tables and seats

Recommend menu to guest and take their orders accurately

Check and ensure food delivered to guest is correct and prompt

Ensure utensils and tables are clean and setup properly

Process bills and manage cash or card transactions

Address guest enquiries and complaints politely and efficiently

Requirements

Relevant experience working in Hotel / in F&B industry

Excellent interpersonal and communication skills

Able to react and respond to customer needs promptly

Able to work on weekends or public holiday

Able to multi task and work independently and in a team