Senior CAPA & QA Lead

New Appointments Group; Folkestone; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career development within an国际组织

Job summary

New Appointments Group seeks a Senior CAPA & Quality Assurance Lead in Folkestone to own investigations, CAPA actions and quality improvements across cosmetics and medical devices manufacturing. You will drive root cause analysis, risk assessment and robust CAPA implementation within a fast-paced environment.

Reporting to the Quality leadership team, you will collaborate with manufacturing, engineering and global quality teams to improve processes, reduce recurring issues and support regulatory

Qualifications

• Extensive QA experience in regulated manufacturing environments (cosmetics/medical devices).
• Strong knowledge of GMP, ISO 13485 and ISO 22716.
• Proven CAPA investigations and root cause analysis experience.
• Experience managing deviations, complaints and non-conformances.
• Strong quality risk management and data-driven improvement mindset.
• Excellent stakeholder management and communication skills.
• Lean Six Sigma Green Belt (or higher) preferred.

Responsibilities

• Lead complex CAPA investigations and implement effective actions.
• Coordinate investigations into deviations, complaints and non-conformances.
• Facilitate cross-functional problem-solving using RCA methods.
• Drive CAPA activities, track actions and verify effectiveness.
• Analyse quality data and generate KPI reports for senior leadership.
• Support audits and maintain Quality SOPs and documentation.
• Collaborate with Global Quality teams on improvements.

Skills

CAPA investigations

Root cause analysis

Quality improvement

Stakeholder management

Data analysis

GMP compliance

Job description

Senior CAPA & Quality Assurance Lead

Folkestone| Competitive Salary + Excellent Benefits

Quality Assurance | QA | CAPA | Root Cause Analysis | GMP | ISO 13485 | ISO 22716 | Medical Devices | Cosmetics | Lean Six Sigma | Investigations | Quality Systems

Are you an experienced Quality Assurance professional with a passion for solving complex quality issues and driving continuous improvement?

Our client, a highly respected manufacturer operating within the cosmetics and medical devices sectors, is seeking a Senior CAPA & Quality Assurance Lead to take ownership of complex investigations, corrective and preventative actions, and quality improvement initiatives across the business.

This is an excellent opportunity for an experienced QA professional to play a pivotal role in strengthening quality systems, reducing recurring issues and supporting regulatory compliance within a fast-paced manufacturing environment.

The Role

Reporting into the Quality leadership team, you will lead cross-functional investigations into quality events, identify root causes, coordinate robust CAPA activities and ensure effective implementation across the organisation.

Working closely with manufacturing, engineering, technical and global quality teams, you'll use data-driven analysis to improve processes, minimise risk and enhance compliance with GMP and ISO standards.

Key Responsibilities

• Lead complex quality investigations, identifying root causes and implementing effective CAPA.
• Support investigations into deviations, complaints, non-conformances and quality incidents.
• Facilitate cross-functional problem-solving workshops using recognised root cause methodologies.
• Coordinate CAPA activities, ensuring actions are completed on time and effectiveness is verified.
• Conduct risk assessments and provide strategic recommendations to minimise future quality issues.
• Review deviation reports, ensuring compliance with cGMP and internal quality procedures.
• Analyse quality data, identify trends and produce KPI reports for senior management.
• Drive continuous improvement initiatives across quality systems and manufacturing processes.
• Support internal, customer and regulatory audits, acting as a Quality SME and backroom lead.
• Review, develop and maintain Quality SOPs and documentation.
• Collaborate with Global Quality teams on CAPA and continuous improvement programmes.

About You

You'll be an experienced Quality Assurance professional who enjoys investigating complex problems and delivering practical, long-term solutions.

You will ideally have:

• Extensive Quality Assurance experience within medical devices, cosmetics, pharmaceutical or other highly regulated manufacturing environments
• Strong knowledge of GMP, ISO 13485 and ISO 22716
• Proven experience leading CAPA investigations and root cause analysis
• Experience managing quality deviations, complaints and non-conformances
• Strong understanding of quality risk management
• Experience analysing quality metrics and producing management reports
• Excellent stakeholder management and communication skills
• Ability to influence cross-functional teams and drive change
• Lead Auditor qualification (desirable)
• Lean Six Sigma Green Belt (minimum) or equivalent

What's on Offer

• Competitive salary
• Comprehensive benefits package
• Opportunity to influence business-wide quality improvements
• Collaborative and supportive working environment
• Career development within an international organisation
• Exposure to global quality projects and continuous improvement initiatives

New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.