Senior Call Handler

NHS; Cheadle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider is seeking a Senior Call Handler in Cheadle. The role involves leading the call handling team, requesting reports, and providing administrative support. Ideal candidates will have significant administration experience, preferably in the NHS, and relevant qualifications in business administration. The position offers career development opportunities and flexible working.

Benefits

Career development support

Flexible working options

Extensive health and wellbeing support

Generous annual leave including maternity and paternity leave

Qualifications

• Significant experience in administration duties, including call handling and customer service.
• Experience in the NHS.

Responsibilities

• Requesting information and activity reports on behalf of the General Manager.
• Providing a central point of contact to respond to and resolve queries.
• Leading the LAP call handling team, providing direction and support.

Skills

Administration duties

Call handling

Customer service

Education

NVQ Level 3 Business Administration or equivalent

BTEC Diploma in Business Administration (Level 1)

Job description

Midlands Partnership NHS Foundation Trust is seeking a Senior Call Handler.

Senior Call Handler

The closing date for this role is 16 October 2025. Please note that this role is not eligible for visa sponsorship.

The Senior Call Handler will establish and maintain a supportive infrastructure to assist Operational Managers and Leads in meeting LAP objectives and targets. This includes developing systems and processes to monitor performance, analyzing reports, and extracting data to feed back to the General Manager, Operational Manager, and Leads.

The successful candidate will be required to have the authority to approach individual staff and highlight performance issues, escalate poor performance or compliance as necessary, and work with Corporate Services to identify areas of under-recording of clinical activity.

Main Duties

The main duties of this role include:

• Requesting information and activity reports on behalf of the General Manager, Operational Managers, and Leads.
• Providing a central point of contact to respond to and resolve queries.
• Leading the LAP call handling team, providing direction, supervision, and support.
• Attending internal and external meetings, taking minutes, and distributing them using appropriate systems.
• Processing staff change forms, data amendment forms, termination forms, and general HR information.

About Us

By joining Team MPFT, you will be helping your communities, and in return, we will support you with career development, flexible working options, and extensive health and wellbeing support.

• Supporting your career development and progression.
• Generous maternity, paternity, and adoption leave.
• Options for flexible working.
• Up to 27 days annual leave, increasing with service up to 33 days.
• Extensive Health and Wellbeing support and resources.

Person Specification

Qualifications

• NVQ Level 3 Business Administration or equivalent.
• BTEC Diploma in Business Administration (Level 1).

Experience

• Significant experience in administration duties, including call handling and customer service.
• Experience in the NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service.

Employer name: Midlands Partnership NHS Foundation Trust.