SENIOR CALL CENTRE AGENT

Verisure; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Call Center Agent to join their recruitment team. In this role, you will engage with applicants, assess their fit, and utilize an AI-powered CRM to streamline the hiring process. With a focus on career growth and uncapped commissions, this position offers a supportive and fun team environment. Enjoy generous holiday packages, including your birthday off, and various perks such as discounts and medical insurance. If you're driven, customer-focused, and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Unlimited commissions

Generous holiday package

Medical insurance

Sports club access

Birthday off

Discounts

Qualifications

• Minimum 2 years contact centre experience required.
• Strong English communication skills and team player.

Responsibilities

• Engage with applicants via phone and assess their suitability.
• Use AI-powered CRM to schedule interviews and respond to applicants.

Skills

Customer-focused

Strong English communication skills

Team player

Eager to learn

Tools

AI-powered CRM

Job description

Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne
Role type: Full Time

Salary: £25,000-30,000 OTE

Join Europe & South America's #1 Alarm Company!

5M+ customers | 17 countries | 27,000+ employees

Why Join Us?

Uncapped Commissions – The more you deliver, the more you earn!
Career Growth – We'll help you achieve your dream and grow within Verisure!
Award-Winning Employer – Recognized as "Top Employer 2024 & 2025" in the UK & Europe.

Join Verisure’s recruitment team as a CALL CENTER AGENT and help us find top sales talent to protect homes and businesses across the UK.

What You’ll Do:

• Engage with applicants via phone, introduce them to Verisure, and assess their suitability.
• Use our AI-powered CRM to schedule interviews.
• Keep up the momentum—respond to EVERY applicant! We receive a lot of applications!
• Bring fresh ideas to improve our hiring process.

What’s in It for You?

• Unlimited commissions
• Your birthday off + generous holiday package (21 days + bank holidays, increasing to 23 days)
• Perks & Benefits: Discounts, sports club access, medical insurance & more!
• Supportive & fun team environment

What We’re Looking For:

Minimum 2 years contact centre experience required.
Driven, eager to learn & customer-focused.
Strong English communication skills.
Team player who thrives in a fast-paced environment.

A DBS check (covered by us) is required before your start date.

Ready to start with Us? Apply now!