Senior Business Systems Analyst – Salesforce / CRM - Healthcare - Remote UK

Dexcom; City of Edinburgh; Hybrid; GBP 45,000 - 75,000; Full time

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Senior Business Systems Analyst – Salesforce / CRM - Healthcare - Remote UK.

This role can be based remotely in the UK and you must have the right to work in the UK. We can not progress with your application if you do not have the required background, skills and experience for this role.

Meet the team:

This is a fantastic opportunity to have a key role in the IT Commercial and Technical Support team in a rapidly expanding and dynamic company. We support Dexcom teams in Marketing, Sales, and Customer Support with IT solutions. Become part of a multi-disciplinary team of Business Analysts, Architects, Developers and partner resources working with colleagues and customers around the globe.

This role will make a significant impact on those solutions and ultimately our customers.

Where you come in:

• We are looking for a Senior Business Systems Analyst with experience of cross-application implementations for at least two of the following functions: Sales, Supply Chain, Finance, Digital Sales or Web Sales Applications.
• You must be an excellent communicator who is at ease leading requirements/process mapping/process design workshops.
• This experience gained on a CRM (Salesforce), an ERP (Oracle) or E-commerce project. Must be a self-starter with proven 5+ years full-time in a BA role with 2 of that as a senior.
• You will support multiple EMEA IT projects and act as project lead for small projects when required.

What makes you successful:

• Significant experience facilitating workshops for business requirements/business process capture, “to be” process design, organizational change impact.
• Strong strategic thinking skills; understands business needs and brings proactive solutions to the team.
• Experience with enterprise-level application development projects and working with multi-discipline, globally distributed teams.
• Knowledge of CRM, Master Data Management and Order Management System concepts/tools and capabilities.
• Good knowledge of Salesforce systems.
• Know how to customize Salesforce for different countries across EMEA based on regional needs working seamlessly with standard processes.
• Knowledge of integrations with external systems such as: Finance (Oracle), Marketing Tools, e-commerce platforms.
• An understanding of OTC related data models and how that data is used.
• Experience of developing a full business analysis model with associated use of tools and templates.
• Experience with Agile and Hybrid methodologies.
• Experience in conducting Level of Effort analyses, bottom-up project planning.
• Ability to handle incidents, enhancements and projects in parallel and assist with Testing.
• 5+ years of experience in an IT applications Business Analyst role.
• 2+ years’ experience of being a Senior Business Analyst.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 15-25%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.