Senior Business Systems Analyst (Sales & CPQ)

JR United Kingdom; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior Business Systems Analyst in Belfast to optimize business processes and drive systems automation using Salesforce. The ideal candidate will have extensive experience with Sales Cloud and be responsible for collaborating with various teams to enhance sales processes, ensuring efficient lead-to-quote transitions in a hybrid work model.

Qualifications

• 10+ years as a business systems analyst on Salesforce.
• 5+ years in Sales Cloud, CPQ, and Experience Cloud.
• Deep knowledge of sales processes and pipeline management.

Responsibilities

• Design and develop scalable Salesforce solutions addressing complex challenges.
• Manage Salesforce configuration, customization, and integration projects.
• Conduct gap analysis and develop innovative solutions.

Skills

Sales Cloud

CPQ

Salesforce Experience Cloud

Business Process Optimization

Systems Automation

Problem-solving

Tools

Salesforce

Einstein

Prompt Builder

Agentforce

Job description

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Senior Business Systems Analyst (Sales & CPQ), Belfast

Client: Persistent Systems

Location: Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

About Position and details:

• Role: Senior Business Systems Analyst
• Location: Belfast
• Hybrid: Once a week
• Job Type: Permanent role
• Experience: 12 to 20 years

Skills/Responsibilities:

We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud, along with a strong understanding of SaaS products. You will be responsible for creating and delivering value through business process optimization and systems automation in areas such as lead, deal registration, account, contact, opportunity management, and CPQ. You will collaborate with cross-functional teams from Marketing, Sales, Sales Operations, and Channel Operations. The main responsibility is to partner with sales leaders and stakeholders to implement enhancements in Salesforce supporting and automating our lead-to-quote processes, aiming to reshape existing processes for efficiency and support a seamless sales experience.

Responsibilities:

• Design and develop scalable Salesforce solutions addressing complex challenges
• Manage Salesforce configuration, customization, and integration projects
• Conduct gap analysis and develop innovative solutions
• Create technical documentation, process flows, and system diagrams
• Develop training materials and conduct user training
• Monitor system performance and recommend improvements
• Build POCs and demonstrate new Salesforce features
• Configure Salesforce using point-and-click; identify when to code
• Map business requirements to Salesforce OOTB features
• Identify recurring issues for system improvements
• Collaborate with developers during execution

Required Skills:

• 10+ years as a business systems analyst on Salesforce
• 5+ years in Sales Cloud, CPQ, and Experience Cloud
• Experience with Salesforce Industries Clouds, especially Communication Cloud
• Deep knowledge of sales processes and pipeline management
• Hands-on experience with Salesforce configuration, flows, validation rules
• Knowledge of Einstein, Prompt Builder, and Agentforce
• Strong problem-solving skills and experience with Salesforce managed packages

Our company fosters a values-driven, people-centric environment that enables employees to unleash their full potential. Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.