Senior Business Support Technician

Gallagher; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global brokerage in London is seeking a Senior Business Support Technician. This role involves providing advanced operational support in the insurance market, maintaining accurate client data, and implementing process improvements. The ideal candidate should have strong analytical and problem-solving skills and a deep understanding of the UK insurance market. A competitive salary and extensive benefits are offered.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Strong understanding of the insurance industry required.
• Ability to prioritize tasks effectively.
• Attention to detail and commitment to high-quality work.

Responsibilities

• Provide advanced administrative and technical support for insurance operations.
• Maintain and update client and policy data accurately.
• Generate reports on operational metrics.

Skills

Knowledge of UK insurance market

Organizational skills

Analytical skills

Problem-solving abilities

Communication skills

Education

Eligible to work in the UK

Tools

Microsoft Office Suite

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a highly motivated and detail-oriented Senior Business Support Technician to join our team in the UK insurance market. This role is pivotal in providing advanced operational and administrative support to ensure the smooth functioning of business processes. The ideal candidate will have a strong understanding of the insurance industry, excellent problem-solving skills, and the ability to work collaboratively across teams to deliver exceptional service.

How you'll make an impact

• Provide advanced administrative and technical support for insurance operations, ensuring compliance with regulatory standards.
• Maintain and update client and policy data with accuracy, conducting regular audits to ensure data integrity.
• Act as a key point of contact for stakeholders, addressing queries and resolving issues efficiently.
• Identify and implement process improvements to enhance productivity and accuracy.
• Generate reports on operational metrics and contribute to strategic decision-making.
• Mentor junior team members and promote a collaborative team environment.

About You

• Strong knowledge of the UK insurance market, including regulatory requirements and industry practices.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with insurance software systems.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Attention to detail and a commitment to delivering high-quality work.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.