Senior Business Support Officer

Achieving for Children; Windsor; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading community interest company is seeking a Senior Business Support Officer to join their Business Support Team in Windsor. The role involves providing comprehensive support to the social care team, ensuring high standards of administrative functions and client interaction. Ideal candidates will possess advanced skills in G-Suite and MS Office, have a strong commitment to service delivery, and experience within the social care sector.

Benefits

29 days annual leave, increasing with service

Flexible working options

Local government pension scheme

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Advanced knowledge and experience with G-Suite and/or MS Office applications.
• Experience in social care or early help and using a social care case management system like Liquidlogic.
• Strong administrative support experience, supervising a team and ensuring compliance.

Responsibilities

• Provide support to the long-term social care team and handle sensitive information.
• Supervise team members to ensure compliance with statutory tasks.
• Prepare and distribute meeting agendas, presentations, and take minutes.

Skills

Customer service

Organizational skills

Interpersonal skills

Project management

Tools

G-Suite

MS Office

Liquidlogic

Job description

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Senior Business Support Officer, Windsor

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Client:

Achieving for Children

Location:

Windsor, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9bb77363b07d

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us.

Senior Business Support Officer

The Business Support Team in the Royal Borough of Windsor and Maidenhead is currently looking for a Senior Business Support Officer to join them in providing business services in social care. This is an exciting time to join the Business Support Team at Achieving for Children as we have recently launched our new social care case management system, Liquidlogic.

Business Support is a central, fluid and flexible service providing support to critical statutory activities that take place on a daily basis to enable the business to function and services to be delivered. A key driver for the Business Support service is to deliver robust, resilient and efficient administrative support through the Business Support Teams which meet client expectations.

Hybrid working - Home and office working as required across Windsor and Maidenhead.

Operational area Windsor and Maidenhead Primary place of work Maidenhead Town Hall, SL6 1LF Appointment type Permanent Business area Business Efficiency & Digital Transformation Full time/Part time Full-time Salary from £28,475 (G5.35) Salary to £32,425 (G5.40) Hours 37 Estimated Interview date/s 30/06/2025 Closing Date 29/06/2025 Job Reference 2035 Documents

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us.

Senior Business Support Officer

The Business Support Team in the Royal Borough of Windsor and Maidenhead is currently looking for a Senior Business Support Officer to join them in providing business services in social care. This is an exciting time to join the Business Support Team at Achieving for Children as we have recently launched our new social care case management system, Liquidlogic.

Business Support is a central, fluid and flexible service providing support to critical statutory activities that take place on a daily basis to enable the business to function and services to be delivered. A key driver for the Business Support service is to deliver robust, resilient and efficient administrative support through the Business Support Teams which meet client expectations.

Hybrid working - Home and office working as required across Windsor and Maidenhead.

Operational area Windsor and Maidenhead Primary place of work Maidenhead Town Hall, SL6 1LF Appointment type Permanent Business area Business Efficiency & Digital Transformation Full time/Part time Full-time Salary from £28,475 (G5.35) Salary to £32,425 (G5.40) Hours 37 Estimated Interview date/s 30/06/2025 Closing Date 29/06/2025 Job Reference 2035 Documents

(PDF, 603.98kb)

About the role

The Senior Business Support Officer will provide support to the long term social care team. Reporting to the Business Support Team Leader, you will provide competent, organised and professional support and will handle sensitive and confidential information.

In this position, you will:

Have excellent customer service skills - the interaction with internal and external customers is a core requirement, including routine enquiries from members of the public, receiving and responding to incoming communication

Carry out line management duties and supervise team members to ensure statutory tasks are carried out to a high standard and in a timely fashion

Have experience of using G-Suite, MS Office applications and record keeping - both manual and electronic, including confidential records, filing documents, accurately recording information and archiving files in a standard form

Have the ability to prepare and distribute agendas, presentations and papers and take minutes where appropriate for multi-agency meetings

Work flexibly to provide support to the Business Support Team Leader where necessary

Have some project management support experience - updating spreadsheets, research and organising communications

Demonstrate a passion for Achieving for Children's vision, mission and values to support children and young people to live safe, happy, healthy and successful lives

For an informal discussion about the role, please contact Hannah Golec via email:

About you

The ideal candidate for this role will have a commitment to providing a highly professional standard of work, together with strong organisational and interpersonal skills. This role is perfect for those who have strong administrative and technological experience to undertake a range of functions that will include: minute taking, preparing and organising business meetings, processing workflows, dealing with internal and external customers and providing a high quality customer experience. You will also be required to support digital solutions that are available for colleagues and managers to benefit from improving business support options.

You will have:

Advanced knowledge and experience with using G-Suite and/or MS Office applications

Experience in working in social care or early help, and prior experience of using a social care case management system such as Liquidlogic

Experience of working in a business support capacity providing a wide range of administrative support, including organising and taking minutes for high-level meetings

Experience in supervising a team and ensuring statutory compliance

The ability to keep and maintain records (in accordance with local policy) and produce accurate reports, presentations, minutes and written updates to a range of stakeholders (which may include families, children or young people)

A passion for Achieving for Children’s vision, mission and values to support children and young people to live safe, happy healthy and successful lives

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)

Tailored induction sessions commencing on the date you start working for AfC

Local Government salary and pension scheme (LGPS or Teachers Pension)

Flexible working options - helping to keep a good work life balance

A comprehensive Employee Assistance Programme

A range of staff benefits and discounts

An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children . For our social work offer . For our Recruitment Journey,

Important Information

Start dates: Achieving for Children have meaning successful candidates join on a set date in each month.Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams.Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

For more information about AfC:Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.