Senior Business Support Assistant - Pharmacy Services

NHS Scotland; Glasgow; In loco; GBP 21.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

NHS Pension Scheme

Annual leave 27 days+

Employee Assistance Programme

Flexible working options where service

Descrizione del lavoro

NHS Greater Glasgow and Clyde (NHSGGC) is seeking an Administrator to provide comprehensive secretarial and administrative support to the Prescribing Support Team in Glasgow City HSCP – North East. The role requires independent work, attention to detail, and strong communication skills within a busy team.

The post involves diary management, document production, and handling complex communications, with responsibilities spanning payroll returns, records management, and IT/facilities coordination

Competenze

• Proficient in Microsoft Office and Outlook.
• Experience with office equipment and systems.
• Formal qualification in Administration or equivalent practical experience.
• Three years of secretarial/administrative experience preferred.
• Strong communication and planning skills.

Mansioni

• Provide comprehensive secretarial and administrative support to managers and Prescribing Support Team.
• Manage correspondence, emails, and telephone enquiries; draft communications.
• Prepare documents, reports, presentations, and statistics with high accuracy.
• Support meetings, diary management, minutes, and hospitality arrangements.
• Maintain filing, records, payroll returns, expenses, and office supplies.
• Coordinate facilities and IT support; maintain electronic databases and internal pages.

Conoscenze

Microsoft Office

Outlook

Verbal & written English

Organisation & time management

Prioritisation

Formazione

HNC in Secretarial Studies or Business Administration

SVQ Level 3 in Administration

Significant equivalent experience

Descrizione del lavoro

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen within Glasgow City HSCP – North East for an enthusiastic, self-motivated and committed Administrator to provide comprehensive secretarial and administrative support to the Prescribing Support Team. The successful candidate will deliver a high-quality administrative service, working independently with minimal supervision while adhering to established protocols and procedures. The role requires excellent communication, organisational and time management skills, alongside the ability to work collaboratively as part of a team and manage competing priorities effectively.

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case‑by‑case basis following interview and during the pre‑employment verification process. Applicants must state their current right to work in their application.

Please see below for more details:

Skilled Worker visa and Health and Care Worker visa

Duration, Location, and Working Pattern:

Permanent Role

Blair Court

Monday to Thursday - 28.8 Hours

Key responsibilities:

The post holder will provide a comprehensive secretarial and administrative service to managers and the Prescribing Support Team. Duties include acting as a first point of contact for enquiries, managing correspondence and email systems, drafting routine and complex communications, handling telephone enquiries, and conveying messages accurately and promptly. The role involves producing a variety of documents, reports, presentations and statistical information with a high degree of accuracy, supporting meeting and event organisation, diary management, minute taking, and arranging hospitality for visitors. The successful candidate will maintain filing and records management systems, attendance and sickness records, process payroll‑related returns and expenses, manage office supplies and consumables, and coordinate facilities and IT support arrangements for staff. The role also requires maintaining electronic databases, contributing to internal web pages, and supporting the continuous improvement of administrative systems and working practices.

Knowledge, training, qualifications and/or experience required to do the job:

• Proficient in all aspects of Microsoft Office and Microsoft Outlook.
• Competent in the use of a range of computer packages, demonstrated through experience or a formal qualification such as ECDL.
• Knowledge and experience of working within an office environment and operating office equipment and systems.
• Recognised qualification in Administration, such as:
  • HNC in Secretarial Studies or Business Administration; or
  • SVQ Level 3 in Administration; or
  • Significant equivalent practical experience.
• Previous experience in a secretarial or administrative role, ideally with at least three years' relevant experience.
• Advanced keyboard and document production skills.
• Excellent verbal and written English communication skills.
• Strong organisational, planning and time management skills.
• Ability to prioritise workload, manage conflicting demands and solve problems effectively.
• Knowledge of office procedures, records management systems and administrative processes.
• Willingness to undertake further training and development, including short courses or formal qualifications where appropriate.
• Commitment to participating in an ongoing personal development plan and continuous professional development activities.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

This post may require a satisfactory PVG Scheme record check.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.