Business Support Assistant - Pharmacy Services

Nhs Scotland; City of Edinburgh; Presencial; GBP 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

NHS Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Development opportunities

27 days annual leave

Resumo da oferta

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a dedicated Business Support Assistant to join the Glasgow City HSCP Northeast Pharmacy Team. This role provides essential administrative support to a multidisciplinary team delivering community-based clinical services, ensuring smooth day-to-day operations and excellent patient and staff support.

The successful candidate will handle enquiries, arrange appointments, manage records and support procurement and meetings, contributing to high-quality

Qualificações

• Experience using a range of computer systems and Microsoft Office applications.
• Previous experience working within an office, administrative or secretarial environment.
• Strong keyboard, data entry and document production skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills with the ability to engage professionally with a wide range of people.
• Good organisational and time management skills with the ability to prioritise competing demands and manage workloads effectively.
• Ability to work independently using initiative while also contributing positively as part of a team.
• Commitment to ongoing learning and development, with a willingness to undertake training to enhance knowledge and skills.

Responsabilidades

• Provide a comprehensive administrative and business support service to the multidisciplinary pharmacy team
• Manage telephone, email and face‑to‑face enquiries, ensuring requests are prioritised and directed appropriately
• Arrange patient appointments, maintain diaries and support the operation of the team's single point of access service
• Prepare, process and maintain accurate records, databases, reports and documentation using electronic systems
• Coordinate meetings, training activities, rotas and events, including preparation and circulation of associated materials
• Support procurement processes, stock control activities and general office administration functions
• Deliver a professional, confidential and customer‑focused service to patients, staff, external partners and members of the public

Conhecimentos

Microsoft Office

Data entry

Communication

Time management

Independent work

Continuous learning

Formação académica

ECDL

Descrição da oferta de emprego

Rowan Park Business Centre

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen to join the Glasgow City HSCP Northeast Pharmacy Team as a Business Support Assistant. This varied and rewarding role provides essential administrative and business support to a multidisciplinary team delivering community‑based clinical services. You will play a key part in ensuring the smooth day‑to‑day operation of services, supporting patients, healthcare professionals, and colleagues across the wider organisation. Working within NHS Greater Glasgow and Clyde offers the opportunity to contribute to improving patient care while developing your skills within one of the largest healthcare organisations in the UK. If you are organised, motivated, and enjoy working in a busy team environment, we would love to hear from you.

This role does not meet the eligibility criteria for a or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Rowan Park Business Centre
• Monday to Friday
• Permanent, part‑time
• Please note the salary is Pro Rata for part‑time hours

Key responsibilities:

• Provide a comprehensive administrative and business support service to the multidisciplinary pharmacy team
• Manage telephone, email and face‑to‑face enquiries, ensuring requests are prioritised and directed appropriately
• Arrange patient appointments, maintain diaries and support the operation of the team's single point of access service
• Prepare, process and maintain accurate records, databases, reports and documentation using electronic systems
• Coordinate meetings, training activities, rotas and events, including preparation and circulation of associated materials
• Support procurement processes, stock control activities and general office administration functions
• Deliver a professional, confidential and customer‑focused service to patients, staff, external partners and members of the public

Knowledge, training, qualifications and/or experience required to do the job:

• Demonstrable experience using a range of computer systems and Microsoft Office applications, supported by relevant experience or a qualification such as ECDL
• Previous experience working within an office, administrative or secretarial environment
• Strong keyboard, data entry and document production skills with a high level of accuracy and attention to detail
• Excellent verbal and written communication skills with the ability to engage professionally with a wide range of people
• Good organisational and time management skills with the ability to prioritise competing demands and manage workloads effectively
• Ability to work independently using initiative while also contributing positively as part of a team
• Commitment to ongoing learning and development, with a willingness to undertake training to enhance knowledge and skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies