Senior Business Support Assistant

Talent Dice Ltd; Bridgwater; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An organization focused on children's welfare in Bridgwater is seeking an Administrative Support Officer to assist social workers with fostering and Kinship applications. This hybrid role involves managing email requests, processing applications, and supporting IT and admin tasks. Candidates should be passionate about improving lives of vulnerable children and have experience in an office setting.

Qualifications

• Experience in helping vulnerable children and young people.
• Warm, friendly, and non-judgmental manner required.

Responsibilities

• Process fostering and Kinship applications.
• Manage a busy mailbox and respond to requests.
• Support social workers with IT and admin queries.

Skills

Microsoft 365 knowledge

Office environment experience

Telephone communication

Calm and kind demeanor

Ability to manage deadlines

Education

GCSE Grade 4 (C) or above in English and Maths

Job description

This role offers hybrid working. There will be an expectation that the post holder will work from the Bridgwater House office alongside business support and operational colleagues in Children's Social Care a minimum of one day per week.

The position is offered through to 31/03/2026

What will I be doing?

We're working to improve the lives of children in Somerset - and you'll be a key part of that helping a team of social workers who assess potential Kinship and foster carers. Your day-to-day work will involve:

• Processing fostering and Kinship applications
• Taking telephone calls
• Chasing references
• Managing a busy mailbox by monitoring and responding to email requests
• Arranging and minuting meetings as required by the Team
• Updating our database system with client details
• Supporting Social Workers and Operational staff with day to day IT and admin queries

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Are passionate about helping to improve the lives of vulnerable children and young people living in Somerset.
• Have a warm, friendly, non-judgemental manner in order to help the families we support feel comfortable. You will need to be calm and kind in difficult situations and conversations.
• Have experience working in an office environment
• Know your way around Microsoft 365 (especially Word, MS Teams and Excel) and are comfortable using databases
• Can deal with changing and competing deadlines and priorities
• Are educated to GCSE Grade 4 (C ) or above standard in English and Maths.