Senior Business Support Analyst - 12 month FTC

Driver Hire Borders; Shotton, Queensferry, Connah's Quay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the wholesale sector is seeking a Senior Business Support Analyst to facilitate a multi-technology transformation. This role involves bridging business teams and technology, overseeing project commitments, and ensuring successful delivery on time and within budget.

Benefits

10% off at Booker and Tesco

Discounts on car, pet, and home insurance

Free eye tests and discounts on glasses

50% off health checks

Pension plan with matching contributions

Life Assurance coverage

Health and Wellbeing support

Comprehensive holiday package

Qualifications

• Experience managing projects across multiple business units.
• Hands-on experience with technology change.
• Exposure to Agile software development methodologies.

Responsibilities

• Manage project development budgets.
• Deliver the SAP system roadmap.
• Monitor system KPIs.

Skills

Project Management

Analytical Skills

Stakeholder Management

Service Management

Job description

What's in it for you

At Booker, we offer a great place to work along with a comprehensive benefits package:

• A Booker colleague card with 10% off at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after each pay day, thirteen times a year, plus discounts at Tesco Cafe and F&F.
• 10% off pay monthly & SIM-only deals with Tesco Mobile and other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco bank, terms apply.
• Free eye tests and discounts on glasses, sunglasses, and contact lenses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Discounted RAC breakdown cover rates and access to deals on everyday purchases including a cycle to work scheme.
• After 3 months, eligibility to join the annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life Assurance coverage for death in service, up to three times your annual pay.
• Health and Wellbeing support, including Employee Assistance Programme and Virtual GP services.
• A comprehensive holiday package.

About the role

This role can be based in Eccles, Deeside, or Wellingborough.

Booker is creating a new Senior Business Support Analyst position on a 12-month fixed-term basis to support our multi-technology transformation in Finance, Operations, and Product.

You will act as a bridge between business teams and Technology, capturing requirements, translating them into system or process improvements, and managing delivery to ensure adoption and benefits realization. Daily responsibilities include incident resolution and managing project commitments, ensuring SLAs are met and initiatives are delivered on time and within budget.

Success requires hands-on experience with technology change in at least one target domain, strong analytical skills, stakeholder management abilities, and knowledge of Agile, ITIL, or DevOps practices.

Your responsibilities

• Manage project development budgets.
• Monitor system KPIs.
• Support the delivery of the SAP system roadmap.

Requirements

• Experience managing projects involving multiple business units and significant business change.
• Experience in managing change from conception through delivery and support.
• Exposure to software development methodologies like Agile.
• Business awareness and understanding of wholesale operations.
• Effective people management skills and experience working with internal and external teams.
• Service management skills with a track record of support and project leadership.
• Consistent delivery of results.