Senior Business Support Analyst - 12 month FTC

Driver Hire Borders; Eccles; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Senior Business Support Analyst for a 12-month fixed-term role aimed at enhancing Finance, Operations, and Product through technology transformation. The position demands a strong analytical mindset, expertise in managing stakeholder relationships, and experience with Agile practices. Responsibilities include project budget management, KPI monitoring, and supporting the delivery of SAP systems. This role offers a competitive salary and various employee benefits.

Benefits

Booker colleague card with discounts

Tesco colleague discount card

Access to discounted RAC breakdown cover

Free eye tests and health checks

Retirement savings plan

Life Assurance coverage

Qualifications

• Experience with multi-business unit projects involving significant change.
• Familiarity with Agile methodology and software development.
• Proven record of managing successful project support.

Responsibilities

• Manage project development budgets.
• Monitor system KPIs.
• Support delivery of the SAP system roadmap.

Skills

Analytical mindset

Stakeholder management

Service management skills

People management

Commercial awareness

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

"Please note, this role can be based out of our Eccles, Deeside OR Wellingborough office."

Booker is creating a new Senior Business Support Analyst role on a 12-month fixed-term basis to accelerate our multi-technology transformation across Finance, Operations and Product.

Acting as the bridge between business teams and Technology, you will capture requirements, translate them into system or process enhancements and steer delivery through to adoption and benefit realisation. Day-to-day, you will manage incident resolution and project commitments, meeting SLAs while ensuring initiatives land on time and within budget.

Success demands hands-on experience with technology change in at least one of the target domains, a sharp analytical mindset, polished stakeholder skills, and working knowledge of Agile, ITIL, or DevOps practices.

You will be responsible for

• Manage project development budgets.
• Monitor system KPIs.
• Support delivery of the SAP system roadmap.

You will need

• Experience with projects involving multiple business units/user communities that involve a significant element of business change.
• Experience in managing change from conception and design to testing, delivery and ultimately support.
• Experience/exposure to software development methodology, e.g. Agile.
• Commercially aware and keen to understand the wholesale business and how different functions interact.
• Good people management, with proven ability to effectively work with other internal and external teams.
• Service management skills with experience of successful support provision and project leading.
• Consistent delivery of results.