Senior Business Support Analyst - 12 month FTC

Booker; Barton Moss; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join Booker as a Senior Business Support Analyst on a 12-month fixed-term basis to drive multi-technology transformation across Finance, Operations, and Product. This role bridges business teams and Technology, requiring hands-on experience in technology change, strong analytical skills, and stakeholder management. If you have a dynamic approach to managing projects and a commitment to successful delivery, apply now!

Qualifications

• Hands-on experience with technology change.
• Experience with Agile, ITIL, DevOps practices.
• Commercial awareness of the wholesale business.

Responsibilities

• Capture requirements and translate into system enhancements.
• Manage incident resolution and project commitments.
• Support delivery of the SAP system roadmap.

Skills

Analytical mindset

Stakeholder management

Service management

Job description

"Please note, this role can be based out of our Eccles, Deeside OR Wellingborough office."

Booker is creating a new Senior Business Support Analyst role on a 12-month fixed-term basis to accelerate our multi-technology transformation across Finance, Operations and Product.

Acting as the bridge between business teams and Technology, you will capture requirements, translate them into system or process enhancements and steer delivery through to adoption and benefit realisation. Day-to-day, you will manage incident resolution and project commitments, meeting SLAs while ensuring initiatives land on time and within budget.

Success demands hands-on experience with technology change in at least one of the target domains, a sharp analytical mindset, polished stakeholder skills, and working knowledge of Agile, ITIL, or DevOps practices.

• Manage project development budgets.
• Monitor system KPIs.
• Support delivery of the SAP system roadmap.

• Experience with projects involving multiple business units/user communities that involve a significant element of business change.
• Experience in managing change from conception and design to testing, delivery and ultimately support.
• Experience/exposure to software development methodology, e.g. Agile.
• Commercially aware and keen to understand the wholesale business and how different functions interact.
• Good people management, with proven ability to effectively work with other internal and external teams.
• Service management skills with experience of successful support provision and project leading.
• Consistent delivery of results.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is aDisability Confident Committedemployer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk