Senior Business Support Analyst - 12 month FTC

Booker Group; Barton Moss; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading wholesale company seeks a Senior Business Support Analyst for a 12-month fixed-term role. You will be the bridge between business teams and Technology, managing project developments, system enhancements, and ensuring initiatives are delivered on time and within budget. A hands-on experience with technology change and strong stakeholder management skills are essential for success in this role.

Qualifications

• Experience with technology change in Finance, Operations, or Product.
• Experience managing change from conception to delivery.
• Good understanding of how different business functions interact.

Responsibilities

• Capture requirements and translate them into system enhancements.
• Manage incident resolution and project commitments.
• Support delivery of the SAP system roadmap.

Skills

Analytical mindset

Stakeholder management

Agile methodology

ITIL practices

DevOps practices

Tools

SAP

Job description

\"Please note, this role can be based out of our Eccles, Deeside OR Wellingborough office.\"

Booker is creating a new Senior Business Support Analyst role on a 12-month fixed-term basis to accelerate our multi-technology transformation across Finance, Operations and Product.

Acting as the bridge between business teams and Technology, you will capture requirements, translate them into system or process enhancements and steer delivery through to adoption and benefit realisation. Day-to-day, you will manage incident resolution and project commitments, meeting SLAs while ensuring initiatives land on time and within budget.

Success demands hands-on experience with technology change in at least one of the target domains, a sharp analytical mindset, polished stakeholder skills, and working knowledge of Agile, ITIL, or DevOps practices.

• Manage project development budgets.
• Monitor system KPIs.
• Support delivery of the SAP system roadmap.

• Experience with projects involving multiple business units/user communities that involve a significant element of business change.
• Experience in managing change from conception and design to testing, delivery and ultimately support.
• Experience/exposure to software development methodology, e.g. Agile.
• Commercially aware and keen to understand the wholesale business and how different functions interact.
• Good people management, with proven ability to effectively work with other internal and external teams.
• Service management skills with experience of successful support provision and project leading.
• Consistent delivery of results.