Senior Business Support Advisor (XN04)

Leeds Teaching Hospitals NHS Trust; Leeds; On-site; GBP 26,000 - 30,000; Full time

Job description

Job Summary

Expected Shortlisting Date: 09/05/2025
Planned Interview Date: 22/05/2025

We Have An Exciting Opportunity To Work In The Organisational Development And Culture (OD&C) Team As a Senior Business Support Adviser (Band 4) To Provide An Administration Service That Covers The Day-to-day Activity Of The Department Which Includes Our Core Offering Of:

1. Corporate Induction
2. Appraisal/Mandatory & Priority Training
3. Apprenticeships & Employability
4. Learning and Organisational Development
5. Freedom To Speak Up
6. Equality, Diversity & Inclusion

Administration and Support for the Mandatory/Training Compliance associated with the West Yorkshire Integrated Care Board contract.

Main duties of the job

You Will Act As a First Point Of Contact In Delivering a High-quality, Comprehensive Administration Service To OD&C Internal And External Customers, Which Will Include:

1. Dealing with routine enquiries in a pleasant and helpful manner.
2. Communicating with our customers, sharing relevant information using an impeccable telephone and email manner.
3. Able to produce a variety of professional and accurate documents using various Microsoft 360 IT packages to a high standard.
4. Confidence in dealing with people at all levels are essential.
5. Be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.

About Us

Leeds Teaching Hospital NHS Trust provides care and treatment to over a million patients: employing over 23,000 employees. We have the ambition to provide the highest quality specialist and integrated care. Through supporting and developing our people, we aim to achieve a consistent, high performing and sustainable workforce, with the Leeds Way values at the heart of everything we do.

Our OD&C Centre of Excellence brings together a range of specialisms that deliver a joined-up service across the whole organisation from corporate induction, appraisals, training solutions, inclusion and positive action, apprenticeships and employability, leadership and personal development, coaching, OD consultancy, and employee voice and engagement.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted: 11 April 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £26,530 to £29,114 a year
Contract: Permanent
Working pattern: Full-time
Reference number: C9298-HMR-0105
Job locations: St. James's University Hospital, Beckett Street, Leeds, LS9 7TF
Job Description

Job responsibilities

The post holder will provide administration delivery of a high-quality service within the OD&C team, ensuring that all work is carried out effectively, efficiently, in compliance with trust policies, procedures, and good practice guidance.

1. Engage with stakeholders to provide the administration activity associated with the function of the OD&C department including Mandatory and Priority training needs, Learning and Development Activity, Apprenticeships.
2. Liaison with both internal and external providers.
3. Provide admin support for all OD&C accountable meetings including minute taking following appropriate governance structures.
4. Communicating with customers providing support and guidance relevant to an individual's needs.
5. Create, maintain and enhance effective working relationships.

Person Specification

Skills
Essential

• Demonstrates ability to manage own workload and make informed decisions in the absence of required information and ambiguity.
• Standard keyboard skills & ability to communicate through IT using packages such as Word, Outlook, Excel, Microsoft Teams.
• Good interpersonal skills and management of self.
• Ability to work flexibly as part of a team.
• Ability to escalate unresolved issues to appropriate senior member of staff.
• Enthusiastic with a passion for own and others development.

Qualifications
Essential

• GCSE in English and mathematics (or equivalent).
• Good working knowledge for Microsoft Office applications.

Desirable

• Business administration/NVQ Level 3.

Experience
Essential

• Experience of working in a busy administrative role.
• Experience of working with a variety of different people in and outside the organisation.
• Minute or note taking.
• Strong communication skills, working with staff at all levels.
• Ability and experience of adapting and reacting within changing and fast-paced environments.

Desirable

• Working knowledge of Organisation Learning Management systems and the ability to set up training courses and producing standard and bespoke reports.
• Working knowledge of NHS Electronic Staff Record system.

Employer details
Employer name: Leeds Teaching Hospitals
Address: St. James's University Hospital, Beckett Street, Leeds, LS9 7TF
Employer's website: https://www.leedsth.nhs.uk/