Senior Business Operations Analyst

Gallagher; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in Birmingham seeks a Senior Business Operations Analyst to drive strategic initiatives and operational excellence. The role focuses on process development, project management, and mentorship, requiring extensive industry knowledge, communication, and critical thinking skills. Competitive salary and a comprehensive benefits package are offered.

Benefits

Minimum 25 days holiday

Defined contribution pension scheme

Life insurance option

Health cash plan

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Proven expertise in Insurance or Financial Services with regulatory knowledge.
• Exceptional communication abilities for influencing stakeholders.
• Strong analytical skills and creativity.

Responsibilities

• Own creation and refinement of processes for efficiency.
• Manage projects geared towards transformative operational change.
• Provide mentorship during acquisitions for seamless integration.
• Collaborate with teams to improve performance.
• Champion consumer duty principles in operations.

Skills

Insurance expertise

Analytical skills

Communication

Critical thinking

Organizational skills

Attention to detail

Technical proficiency

Education

Relevant degree

Job description

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Senior Business Operations Analyst, Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dcd07d14aaa0

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Overview

Join Our Team as a Senior Business Operations Analyst! Are you ready to make a significant impact in the world of insurance and financial services? Gallagher, a global leader in insurance brokerage and risk management, is seeking a dynamic Senior Business Operations Analyst to join our Retail Operations team. This is your opportunity to drive central initiatives and operational excellence in a role that is pivotal to our success. How you'll make an impact Strategic Process Development: Own the creation and refinement of sophisticated processes to drive continuous improvement and operational efficiency. Operational Change: Spearhead and manage high-impact projects aimed at transformative operational change, ensuring alignment with consumer duty principles. Mentorship and Guidance: Provide leadership and mentorship to colleagues, particularly during acquisitions, to ensure flawless integration with the Gallagher Way. Stakeholder Engagement: Nurture and maintain robust relationships with Retail Business and Central functions, ensuring strategic involvement in operational decisions. Cross-Functional Teamwork: Collaborate effectively with Business Operations colleagues to achieve team objectives and improve overall performance. Process Improvement: Collaborate with BQA to discover and implement process improvements derived from audit findings. Develop and demonstrate: Deep expertise in key centralised activities, serving as a resource and advisor to the team. Consumer Duty Advocacy: Champion consumer duty principles, ensuring they are embedded in all operational activities. Continuous Professional Development: Commit to ongoing learning and development, while supporting the growth and education of colleagues. About You Extensive Industry Knowledge: Proven expertise in Insurance or Financial Services with a grasp of regulatory environments. Exceptional Communication Abilities: Proficiency in effectively communicating and influencing customers at all levels. Critical Thinking: Strong analytical skills with a curiosity about developing creative solutions and driving central initiatives. Organisational Excellence: Ability to prioritise and plan workload effectively in a dynamic environment. Attention to Detail: Identifying potential issues and opportunities for process improvement through detailed observation. Technical Proficiency: Advanced technical skills with proficiency in using a variety of internal systems. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…

Overview

Join Our Team as a Senior Business Operations Analyst! Are you ready to make a significant impact in the world of insurance and financial services? Gallagher, a global leader in insurance brokerage and risk management, is seeking a dynamic Senior Business Operations Analyst to join our Retail Operations team. This is your opportunity to drive central initiatives and operational excellence in a role that is pivotal to our success. How you'll make an impact Strategic Process Development: Own the creation and refinement of sophisticated processes to drive continuous improvement and operational efficiency. Operational Change: Spearhead and manage high-impact projects aimed at transformative operational change, ensuring alignment with consumer duty principles. Mentorship and Guidance: Provide leadership and mentorship to colleagues, particularly during acquisitions, to ensure flawless integration with the Gallagher Way. Stakeholder Engagement: Nurture and maintain robust relationships with Retail Business and Central functions, ensuring strategic involvement in operational decisions. Cross-Functional Teamwork: Collaborate effectively with Business Operations colleagues to achieve team objectives and improve overall performance. Process Improvement: Collaborate with BQA to discover and implement process improvements derived from audit findings. Develop and demonstrate: Deep expertise in key centralised activities, serving as a resource and advisor to the team. Consumer Duty Advocacy: Champion consumer duty principles, ensuring they are embedded in all operational activities. Continuous Professional Development: Commit to ongoing learning and development, while supporting the growth and education of colleagues. About You Extensive Industry Knowledge: Proven expertise in Insurance or Financial Services with a grasp of regulatory environments. Exceptional Communication Abilities: Proficiency in effectively communicating and influencing customers at all levels. Critical Thinking: Strong analytical skills with a curiosity about developing creative solutions and driving central initiatives. Organisational Excellence: Ability to prioritise and plan workload effectively in a dynamic environment. Attention to Detail: Identifying potential issues and opportunities for process improvement through detailed observation. Technical Proficiency: Advanced technical skills with proficiency in using a variety of internal systems. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…