Senior Business Officer 7639

Norfolk County Council; Norwich; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Join a dynamic team at a forward-thinking organization dedicated to making a real impact in the community. As a Senior Business Officer, you will play a crucial role in supporting individuals in crisis, ensuring safe discharges, and facilitating ongoing care planning. This exciting position offers a hybrid working model, allowing you to balance office and remote work while contributing to a vital service. With a supportive environment and opportunities for professional growth, this role is perfect for those looking to make a difference while enjoying a range of employee benefits. If you're proactive, resilient, and ready for a rewarding challenge, we invite you to apply!

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Relocation expenses

Tax efficient car lease scheme

Advance of expenses for travel

Qualifications

• Experience in data entry and using Microsoft Office tools.
• Ability to handle emotionally charged situations with empathy.

Responsibilities

• Answering calls and taking referrals from healthcare professionals.
• Monitoring inboxes and updating patient records.

Skills

Data Entry

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Multitasking

Empathy

Resilience

Tools

Liquid Logic (LAS)

SystmOne

Job description

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Job Description

Senior Business Officer| 7639| Permanent contract | £25,584 to £27,269 per annum (Scale E) | 37 hours per week | Reed House, Norwich

Are you ready to make a real impact? Norfolk County Council invites you to be part of our dynamic HomeFirst Hub team. We're seeking a Senior Business Officer to play a vital role in ensuring safe discharges, admission avoidance, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital.

The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues.

Your main tasks are answering and signposting calls, taking referrals from healthcare professionals, monitoring inboxes, taking notes from morning huddles to update and distribute reports, data input and updating patient records on Liquid Logic (LAS) and SystmOne.

You will be a team player with great working knowledge of using Teams, Excel, data entry and Microsoft outlook. Multitasking is essential-you'll be word processing notes while handling phone calls. You must be flexible and adaptive to new ways of working, have a positive attitude and respect for sensitive data.

Please keep in mind that this role involves dealing with individuals in crisis, candidates must possess resilience, empathy, and the ability to handle emotionally charged situations. Before applying, please consider whether you are comfortable working with people facing urgent and challenging circumstances.

This is an exciting time to join the HomeFirst Hub as we are a developing service. We will expect committed performance from you but will offer a strong induction, the opportunity to learn new skills and a supportive working environment.

This post is hybrid with a minimum of 2 days per week office-based working from Reed House on Broadland Business Park. The team is operational 7 days a week: Monday-Friday 08:00-18:00, Saturday 09:00-17:00 and Sunday 10:00-16:00. You will work be required to work 1 in 4 weekends, as part of a 4-weekly working pattern.

If you are a committed team player used to delivering first class levels of support, are proactive as well as positive and have a "can do" approach, then we would welcome your application.

For an informal discussion regarding this vacancy and job share arrangements please contact Sarah Lake on 01603 679462 or Abbie Blair on 01603 307552.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
• 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 28 April 2025 at 23:59

All other applicants closing date: 6 May 2025 at 23:59