Senior Business Manager

TN United Kingdom; Melton Mowbray; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Business Manager to lead operations in Melton Mowbray. This role focuses on delivering financial targets, ensuring compliance with health and safety standards, and enhancing service delivery. The ideal candidate will possess strong management skills, financial acumen, and a commitment to continuous improvement. Join a forward-thinking company that values diversity and is dedicated to transforming waste management into a sustainable practice. This is a unique opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in operational management with a multi-skilled workforce.
• Expertise in profit & loss management and contract mobilisation.

Responsibilities

• Achieve budget goals and weekly KPIs while addressing variances.
• Oversee invoicing and reporting to ensure contract compliance.

Skills

Management & Operational Experience

Financial & Commercial Acumen

Health & Safety Leadership

Change & Performance Management

Education

CPC

COTC

NVQ Level 4+ in Business Management

IOSH

WAMITAB Level 4

Job description

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We are seeking an experienced Senior Business Manager to oversee and ensure the efficient operation of staff and resources within our municipal contracts in Melton Mowbray and Rutland.

This role requires a strategic leader who can maintain service quality, meet financial targets, and uphold company policies and legal obligations, all while managing strong client relationships.

As Senior Business Manager, you will be responsible for the overall safe, effective, and efficient contract delivery, ensuring compliance with performance, financial, and operational objectives. You will also lead change programs, develop new revenue opportunities, and drive continuous improvement.

Your core responsibilities

• Deliver Financial and Performance Targets – Achieve budget goals and weekly KPIs, addressing variances with corrective actions.
• Ensure Compliance and Safety – Uphold company policies, legal requirements, and health & safety standards for employees and site visitors.
• Lead and Develop Staff – Manage contract staff effectively, reducing turnover, minimising absences, and recruiting and training employees.
• Enhance Service Delivery – Monitor and improve performance standards to consistently meet client expectations.
• Optimise Operations – Oversee workshop functions, ensuring maximum vehicle uptime and efficient resource utilisation.
• Strengthen Client Relationships – Maintain strong partnerships with clients while managing service changes smoothly.
• Drive Continuous Improvement – Lead contract enhancements, including route optimisation and workforce structuring.
• Ensure Financial Accuracy – Oversee invoicing, payments, and reporting to ensure contract compliance and financial accountability.

Requirements

• Management & Operational Experience – Proven experience in general and operational management, with a strong track record in multi-skilled and unionised workforce leadership.
• Financial & Commercial Acumen – Expertise in profit & loss management, tendering support, and contract mobilisation.
• Health & Safety Leadership – Strong background in overseeing health & safety compliance, preferably in the waste industry.
• Change & Performance Management – Demonstrated ability to lead organisational change, optimise operations, and improve workforce performance.
• Qualifications required – CPC and COTC
• Desirable qualifications include NVQ Level 4+ in Business Management, IOSH, WAMITAB Level 4, and experience in municipal waste operations.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.