Senior Business Development Manager

Keywords Studios; Cirencester; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming services provider is seeking a Business Development Manager to lead strategic sales for their player engagement solutions. Ideal candidates will have a proven track record in SaaS sales within the gaming industry. This role offers full remote work across Europe. You'll drive growth, manage client relationships, and be instrumental in expanding service offerings.

Benefits

Equal Opportunities Policy

Fully online recruitment process

Flexible working environment

Qualifications

• Experience in selling player support services, preferably in the gaming industry.
• Successful track record in managing commercial client relationships.
• Strong expertise in ticketing CRM systems and automation solutions.

Responsibilities

• Lead sales efforts for player engagement services.
• Manage opportunities throughout the sales lifecycle.
• Represent the company at industry trade conferences.

Skills

Sales strategy design

Client relationship management

Market trend analysis

Collaboration

Tools

Ticketing CRM systems

Player support technologies

Job description

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

We are seeking experienced Business Development Managers to lead sales efforts for our technology led player engagement services in 2025. Ideal candidates will have a background in SaaS or software platform sales, preferably within the video games industry. Operating fully remotely preferably from within Europe, you will be a key player in our player engagement solutions team, driving strategic sales initiatives and cultivating strong client relationships. Your expertise will be essential in expanding our service offerings and fostering long-term business growth.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team!

The position is open for various locations across Europe, including Poland, Romania, Spain, and the UK.

What are we looking for? Our Business Development Manager has a knack for the following skills:

Leadership

• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
• Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
• Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

Communication

• Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
• Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

• Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
• Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
• Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you\'re interested in joining our team, we highly encourage you to apply.

That would be it — we are waiting for your move!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Europe

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote