Senior Business Change Manager

Care Quality Commission; United Kingdom; Remote; GBP 52,000 - 59,000; Full time

Job summary

A national healthcare quality organization is seeking a Senior Business Change Manager to lead complex change initiatives. This role involves stakeholder engagement, strategic planning, and driving organizational change, primarily home-based with occasional travel. Candidates should have expertise in change management methodologies and strong leadership skills. A range of benefits is offered including annual leave and professional development opportunities.

Benefits

Annual leave starting at 27 days

Training and development opportunities

Wellbeing initiatives

NHS pension scheme

Discount schemes

Qualifications

• Proven experience leading business change in complex environments.
• Expertise in change management methodologies and tools.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Lead and implement change strategies and plans across change initiatives.
• Manage stakeholder engagement and business readiness.
• Coach and mentor others in change management best practice.

Skills

Strategic planning

Stakeholder engagement

Change management

Communication skills

Ability to manage resistance

Education

APMG Change Management

Certified Change Management Professional

Prosci Certified Change Practitioner

APM Project Management Qualification

Job description

Grade A -£52,737 (National) or £58,409 (London - for London office based or home-based workers within the boundary of the M25)– There is also an additional homeworking allowance of £581 per annum for those working from home. Please note for part time roles – this will be pro rata.
Contracted Hours:Full time 37 hours per week
Location: Homebased - with travel, including to our London office
Closing date: Sunday 24August 2025 at 11.59pm

Assessment: To be held in person, consisting of an interview and a short presentation

ContractType:
Internalapplicants: 6-month secondmentopportunity (subject to review and potential extension)
Thisis a secondment opportunity. Please read the recruitment and selection policysection on secondments. You must discuss your application with your linemanager before applying.
Externalapplicants: 6-month fixed-termcontract (subject to review and potential extension)

How toapply
Please submit aSupporting Statement(no more than 750 words) via the Recruitment System.

Yoursupporting statement should demonstrate how your experience, skills, andmotivations align with the responsibilities and expectations of this role.Please cover:

Relevant Experience

Describe how your previous roles have prepared you to lead complex business change initiatives. Highlight examples of:

• Strategic planning and delivery of change programmes
• Leading cross-functional teams or multi-agency collaboration
• Managing risks, dependencies, and benefits realisation

Leadership and Strengths

Share the strengths you bring to this role, particularly in:

• Influencing and engaging senior stakeholders
• Driving cultural and organisational change
• Navigating ambiguity and enabling innovation

Motivation and Values

Explain what motivates you professionally and how this aligns with the mission and values of our organisation. Consider:

• Your passion for improving services or outcomes
• Commitment to inclusive leadership and continuous improvement

Make adifference

Everyrole at CQC contributes to our mission. If you’re passionate about leadingchange that improves care for people across England, this is your opportunityto make a real impact. As aSenior Business Change Manager, you’ll play akey role in shaping and delivering meaningful change across the organisation.

Picturethis
Imagineleading change that puts people at the heart of every decision. You’ll workwith senior stakeholders, project teams, and delivery partners to embed newways of working that are sustainable, inclusive, and effective.

Inthis role, you might:

• Lead and implement change strategies and plans across a complex programme / projects / change initiatives
• Manage stakeholder engagement and business readiness
• Support the adoption of new systems, processes, and behaviours
• Coach and mentor others in change management best practice
• Ensure benefits realisation and continuous improvement

Therole
You’llbe part of the Business Change function within Performance and Delivery,working closely with colleagues across the organisation to deliver strategicpriorities. You’ll bring a strong understanding of change management principlesand a collaborative approach to influencing cultural change.

Showus

We’llbe looking for the following in your application:

• Proven experienceleading business change in complex environments
• Strong stakeholder engagementand communication skills
• Expertise in change managementmethodologies and tools
• Ability to manage resistanceand drive adoption of new ways of working

Essential qualifications
You must hold at least one of the following recognised qualifications:

• APMG Change Management
• Certified Change Management Professional
• Prosci Certified Change Practitioner
• APM Project Management Qualification

Desirable:

• Managing Successful Programmes (MSP) Practitioner
• APMG Change Agent
• Certified Problem and Change Manager

Compliance

Note for internal candidates:This is a secondment/fixed termopportunity. Please read the recruitment and selection policy section onsecondments. Youmustdiscuss your application with your linemanager before applying.To progress your application, you’ll need to provide evidence of your right towork in the UK. Without valid right to work you won’t be eligible for therole.We are unable to offer sponsorship for this role.Someroles may also be subject to a satisfactory DBS check.

Next steps
If you apply, you’ll need to create a profile and complete an online application form.Your application will be completely anonymous.Please see ourinformation for applicantsfor more details on the process.We contact every applicantto let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.
You can read the full details of the role in theJob Description
If you’d like an informal chat about the role contact – Zoe Morrissey, Title; [e-mail]. For general enquiries, please [e-mail].

The Benefits
Weoffer a wide range ofbenefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see ourbenefitspage for the full list.

Equity for all
We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds).If this role interests you, we encourage you to apply.Your unique perspective, skills, and experience could be exactly what we need.
We want every candidate to feel supported and able to do their best. If you need adjustments to our process,we’ll work with you to remove any barriers. Visit ouraccessibility pagefor more on this. If you’d like to chat, please [e-mail]. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.
We promote a workplace wherefairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See ourED&I pagefor more about this.
We welcomeapplications fromeveryone,and colleagues can find supportand community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision
We are guided by ourcore values, which shape our work and our culture.
Excellence– being a high-performing organisation.
Caring– treating everyone with dignity and respect.
Integrity– doing the right thing.
Teamwork– learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.

A Note on AI
AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your applicationmustreflectyour real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do notcopy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity andmay lead to your application being withdrawnor termination of your employment.