Senior Business Analyst – Travel Sector

Recruitment Avenue; London, London; On-site; GBP 48,000 - 52,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to join its London team in the travel sector. This role involves leading a team of analysts to deliver innovative IT solutions that enhance travel management systems. You will engage with stakeholders, analyze business requirements, and ensure quality deliverables while collaborating with development teams. The ideal candidate will have extensive experience in business analysis, particularly within the travel industry, and a passion for driving continuous improvement. If you're ready to make a significant impact in a dynamic environment, this opportunity is for you.

Qualifications

• Minimum 5 years’ experience as a business analyst, preferably in travel.
• Strong knowledge of business analysis techniques for software projects.

Responsibilities

• Manage a team of business analysts and coordinate their work.
• Document and map operational processes and business requirements.

Skills

Business Analysis Techniques

Travel Management Systems

Problem Analysis

Documentation Skills

Stakeholder Engagement

Agile Principles

Time Management

Communication Skills

Education

BCS or IIBA Business Analyst Certification

5+ Years Experience in Business Analysis

Tools

Jira

Confluence

Job description

Job Title –Senior Business Analyst – Travel Sector

Job Location –London

Salary –£48k – £52k

Our client is a globally recognised and award-winning tour operator, offering holidays to Asia and South America.

As a senior business analyst within the London-based business analysis team, you will be working to ensure the successful delivery of several new information technology solutions to the business.

Main Responsibilities:

• Managing a team of business analysts/coordinating work to be picked up by the BA team;
• Providing support to the project manager with information on the current travel management system functionality;
• Performing problem analysis, including understanding the root causes of system problems;
• Working with the development team leader to ensure that problems are properly solved and there is continuous improvement in the quality of deliverables;
• Aiding the business to produce workarounds where system requirements cannot be fully met;
• Ensuring that the business requirements gathered are fully analysed, with appropriate engagement from the business;
• Ensuring that business requirements are well developed and documented including functional, non-functional and reporting requirements;
• Documenting and mapping of ‘As Is’ and ‘To Be’ operational processes including interviewing SMEs and conducting workshops when required;
• Providing advice to the business on potential impacts and risks when new or amended requirements are proposed;
• Contributing to the business analysis team’s KPI’s and objectives;
• Maintaining a broad understanding of all company systems.

Skills, Experience and Qualifications:

• Experience developing travel management system/reservations systems highly desirable;
• Strong knowledge of business analysis techniques and how to apply these to a software development project;
• BCS or IIBA Business Analyst certification;
• Minimum 5 years’ experience as a business analyst preferably within the travel industry;
• Strong experience with strategy analysis outlining future system capabilities;
• Ability to proactively communicate with external and internal customers;
• Proven ability to critically evaluate information gathered from multiple sources;
• Proven ability to collaborate with project teams, including distributed teams, to understand recommendations, limitations and development options – within the business environment that you will be working;
• Ability to prepare documentation including; business cases, stakeholder maps, user journeys stories, business requirements documents etc.;
• Excellent time management skills;
• Experience working with Atlassian products (Jira and Confluence)
• Proven ability to effectively manage a varied and busy workload and to meet deadlines;
• Patient, organised and detail orientated;
• Excellent technical and personal skills;
• Proactive, flexible and confident to demonstrate initiative;
• Exposure to working within an Agile environment or understanding the principles of Agile software development;
• Experience working on multiple complex projects simultaneously.