Senior Business Analyst and Business Relationship Manager

Dexcom Inc.; Bracknell; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Growth opportunities on a global scale

Comprehensive benefits program

Career development through learning &/

Tuition reimbursement

Job summary

Dexcom Inc. is seeking a Senior Business Systems Analyst who will also serve as the BRM for the Marketing team.

You will translate business needs into actionable requirements, prioritise delivery plans, and partner with Marketing and IT teams to shape demand and drive value across a global environment. The role requires strong BA experience within Salesforce Marketing Cloud, plus skills in workshops, user stories, and process documentation to enable scalable growth.

Qualifications

• Typically requires a bachelor's degree in business, IS, CS, marketing or related field.
• 8–12 years of related experience in business analysis, IT business partnership, product delivery, or BRM.
• Experience supporting Commercial, Marketing, CRM, digital engagement technologies is preferred.
• Certifications in Agile, BRM, ITIL or PMP are a plus.

Responsibilities

• Serve as IT BRM for Marketing, building trusted partnerships with leaders and stakeholders.
• Lead discovery sessions and workshops to define processes, stories, and acceptance criteria.
• Partner with Product Owners, delivery teams, architects and vendors to align solutions with business value.
• Manage intake, prioritization, and expectation setting across Marketing requests.
• Prepare concise status updates, executive summaries, risks and issues for leadership.
• Support testing, change management, adoption planning, and readiness activities.

Skills

Stakeholder management

Facilitation

Communication

Agile experience

Marketing technology

Education

Bachelor's degree in Business/IS/CS/Marketing

Tools

Salesforce Marketing Cloud

Jira

ServiceNow

Job description

Meet the team

We are seeking a Senior Business Systems Analyst who will also serve as the Business Relationship Manager (BRM) for the Marketing team. This role will act as a primary liaison for EMEA Marketing priorities, translating business needs into clear actionable requirements, and prioritizing delivery plans. The individual will partner closely with Marketing and IT delivery teams, and cross‑functional stakeholders to shape demand, define business value, manage expectations, and ensure technology solutions support business objectives, customer engagement, operational efficiency, and scalable growth.

The ideal candidate is a seasoned Business Systems Analyst and trusted relationship leader with strong commercial acumen, marketing technology experience, and the ability to connect strategic business priorities with practical technology execution. This role requires the ability to facilitate workshops, shape business cases, develop user stories and process documentation, influence priorities, and provide transparent communication to business and IT leadership in a fast‑paced, global environment.

Where you come in

• Serve as the primary IT Business Relationship Manager for the Marketing team, building trusted partnerships with business leaders and stakeholders.
• Lead discovery sessions, workshops, and stakeholder interviews to define business processes, requirements, user stories, acceptance criteria, and measurable business outcomes.
• Partner with Product Owners, delivery teams, architects, and vendors to ensure solutions are feasible, scalable, compliant, and aligned with business value.
• Manage intake, prioritization, and expectation‑setting across competing Marketing Commercial requests, ensuring realistic commitments and clear communication.
• Prepare concise status updates, executive summaries, decision points, risks, and issue escalations for business and IT leadership.
• Support delivery execution by clarifying requirements, removing ambiguity, facilitating decisions, and validating that delivered capabilities meet business needs.
• Partner with testing and change management teams to support test scenarios, user acceptance testing, adoption planning, and readiness activities.
• Monitor the health, performance, and continuous improvement opportunities for Marketing Commercial applications and related digital capabilities.

What makes you successful

• You have strong experience as a Business Systems Analyst supporting within the Salesforce Marketing Cloud environment for Commercial, Marketing, E‑commerce, digital, CRM, marketing automation, customer engagement, or related enterprise capabilities.
• You have experience utilizing tools like Jira and ServiceNow
• You are skilled at business relationship management, stakeholder engagement, demand shaping, prioritization, and influencing across business and IT teams.
• You can connect strategy to execution by translating business objectives into clear requirements, roadmaps, business cases, and measurable outcomes.
• You demonstrate strong facilitation, communication, analytical, and problem‑solving skills with both technical and non‑technical audiences.
• You are comfortable working in Agile environments and partnering with Product Owners, Scrum teams, architects, vendors, QA, and change management teams.
• You can manage ambiguity, balance multiple priorities, and provide clear recommendations to support timely business and technology decisions.
• You understand the importance of compliance, data privacy, quality, and documentation in a regulated global environment.
• You have experience working with geographically distributed, cross‑functional, onshore, and offshore teams.

What you’ll get

• A front row seat to life‑changing CGM technology.

Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 5-10%

Experience and Education Requirements

• Typically requires a bachelor's degree in business, Information Systems, Computer Science, Marketing, or a related field, and a minimum of 8-12 years of related experience in business analysis, IT business partnership (2+ years), product delivery, or business relationship management.
• Experience supporting Commercial, Marketing, CRM, digital engagement, marketing automation, data, or customer‑facing technology capabilities is preferred.
• Agile, BRM, ITIL, PMP, or business analysis certifications are a plus.

Flex Workplace

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

#LI-Hybrid

AI in Hiring Notice

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.