Senior Business Analyst

Centrica; Windsor; On-site; GBP 60,000 - 85,000; Full time

Job summary

Centrica is seeking a Senior Business Analyst to shape and deliver large transformation initiatives. You will define high‑quality requirements that bridge business ambition and technology execution, collaborating with stakeholders across Group Functions to turn strategies into actionable solutions.

From discovery to delivery, you’ll own end-to-end requirements, run workshops, and ensure outcomes are measurable and aligned with Centrica’s long‑term goals.

Qualifications

• Proven track record delivering across complex projects.
• Experience in Group Functions such as Finance, Procurement and HR.
• Excellent communication with technical and non-technical stakeholders.
• Analytical thinker who interprets data and provides insights.
• Ability to document and manage functional and non-functional requirements, ensuring scalability and reliability.
• Experience in analysing business processes (BPMN, EPC) and building business cases.

Responsibilities

• Shape and define demand with stakeholders to create clear business cases.
• Lead requirements end-to-end from discovery to sign-off.
• Engage and influence stakeholders, bridging business and technology.
• Facilitate workshops to uncover problems and define scalable solutions.
• Support delivery across the lifecycle with QA and UAT teams.
• Drive continuous improvement across the portfolio.

Skills

Business Analysis

Stakeholder management

Data analysis

Requirements management

BPMN

EPC

CBAP certification

AI governance

Enterprise AI tools

Tools

SAP ERP

SAP Ariba

Workday

Job description

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

Centrica, Technology is a core driver of how we deliver our strategy.

You'll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a product led way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace.

We're scaling automation and AI from proof of concept into real, end to end change - improving customer journeys, reducing cost to serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure.

If you want to work on complex, high impact problems using modern engineering practices, and help build reusable platforms that will shape how Centrica operates over the next decade, this is the place to do it.

An opportunity to play your part

As a Senior Business Analyst within Centrica Technology, you'll play a key role in shaping and delivering large, complex transformation initiatives that drive real business value. Working across the full lifecycle—from early shaping through to delivery you'll define high-quality functional and non-functional requirements that bridge business ambition and technology execution.

You’ll collaborate closely with stakeholders across Group Functions and Technology to turn strategic objectives into clear, actionable solutions, ensuring that every change we deliver is aligned, measurable, and impactful. This is an opportunity to be at the heart of our transformation, influencing how we simplify processes, leverage digital and AI capabilities, and enable Centrica to deliver against its long-term ambitions.

Day to day

• You will shape and define demand, working with stakeholders to take ideas from early scoping through to clear, well-formed business cases that support strategic priorities
• You will lead requirements end-to-end, from discovery and elicitation through to documentation and sign-off, ensuring clarity, quality and alignment to business outcomes
• You will engage and influence stakeholders, acting as the bridge between business and technology to align objectives, challenge thinking and drive the right outcomes
• You will facilitate workshops and drive clarity, running engaging sessions to uncover problems, define processes and agree solutions that are simple, scalable and effective
• You will support delivery across the lifecycle, working closely with delivery, QA and UAT teams to ensure requirements are understood, traceable and delivered as intended
• You will drive continuous improvement, identifying opportunities to simplify processes, improve efficiency, coach and mentor team members and enhance the overall quality of delivery across the portfolio

What we need from you

• You will bring strong experience as a Business Analyst with a proven track record of delivering across complex projects or programmes
• You will have an excellent understanding and experience of working within Group Functions such as Finance, Procurement and HR, along with how technology (e.g. SAP ERP, SAP Ariba, Workday) supports and enables these areas
• You will be confident communicating with both technical and non-technical stakeholders, with excellent written, verbal and interpersonal skills
• You will be an analytical thinker, able to interpret data and present meaningful insights to a wide range of business and technology audiences
• You will be able to identify, document and manage both functional and non-functional requirements, ensuring they support clear business outcomes including scalability, stability and operational effectiveness
• You will take ownership of challenges, driving them through to resolution, and supporting delivery end-to-end to ensure requirements are understood, traceable and validated through testing
• You will have experience in analysing and documenting business processes (e.g. BPMN, EPC), and supporting the creation of business cases that clearly articulate benefits, options and risks, with an appreciation of commercial and financial considerations
• You will bring awareness of industry and technology trends, ideally within the energy sector, and use this to inform thinking and continuous improvement
• You will be a Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA) for experienced BA practitioners.
• You will demonstrate the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Bringing the ability to design and reuse prompt templates to support consistent, high quality workflow outputs, and skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.
• You will have the strong ability to recognise higher risk scenarios and elevate to governance or security as needed. Alongside this, showing proficiency in enterprise AI co-pilots, knowledge assistants and AI enhanced productivity tools.

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.