Cyber Security Operations Lead

Citizens Advice; England; Hybrid; GBP 60,000 - 64,000; Full time

Job summary

Citizens Advice is seeking a Security Operations Lead to drive the operational security posture under the Head of Cyber Security. This role oversees threat monitoring, investigation and mitigation to safeguard the organisation against evolving threats.

The function supports the charity’s ambition to be best in class for cyber security across the sector. The role offers a remote setup within England and Wales with potential for occasional in‑office meetings, and a London weighting supplement

Responsibilities

• Delivery of operational security outcomes beneath the Head of Cyber Security.

Job description

Location: Remote within England and Wales (potential for in office meeting once a month, maximum)

Salary: £60,035 base salary per annum (plus £3,612 London weighting if applicable)

The Security Operations Lead is accountable for the delivery of operational security outcomes beneath the Head of Cyber Security. This role leads the operational security capability, ensuring effective threat monitoring, investigation, and mitigation of security threats, ensuring the organisational digital posture remains resilient against an evolving threat landscape.

Citizens Advice has established a strategic ambition to be recognized as "best in class" for cyber security within the advice-giving charity sector. The Cyber Security function serves as a pivotal organisational enabler, providing expert guidance to ensure that National Citizens Advice and our local member network build and buy software and infrastructure that is "secure by design."

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritises the people we serve but also values the wellbeing of its employees.