Senior Business Analyst

SBS Skipton Building Society; Skipton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

25 days leave + bank holidays

Pension contributions

Mortgage products access

Flexible working

Private medical insurance

Wellbeing app

Volunteering opportunities

Cycle-to-work

Gym discounts

Home and Tech voucher

Job summary

Skipton Building Society is recruiting a Senior Business Analyst to turn complex business needs into clear, validated requirements that deliver value for our members and colleagues. You’ll lead requirements elicitation, analysis and documentation across projects, BAU changes and new initiatives, working with Product Owners and delivery teams in a hybrid setup.

You’ll promote best practice, coach others in business analysis, and help shape change with stakeholders at all levels.

Qualifications

• Strong analytical and critical-thinking skills
• Proven experience eliciting, analysing, validating and documenting complex business requirements
• Excellent written and verbal communication skills
• Knowledge of business analysis tools, techniques and best practice, including user stories and agile ways of working
• Experience interpreting and communicating complex or sensitive information with accuracy
• Strong planning and organisational skills
• 4–6 years’ experience delivering change

Responsibilities

• Lead requirements elicitation, analysis and documentation across projects, BAU changes and new initiatives
• Support teams to write effective user stories, facilitate agile events and lead backlog refinement
• Collaborate with Product Owners, project managers, business owners, development and testing teams
• Act as a trusted change adviser, applying process improvement and stakeholder engagement techniques
• Promote standards and best practices across the Business Analysis community

Skills

Analytical thinking

Stakeholder management

Agile / user stories

Communication

Planning

Job description

Hours: 35 hours, Hybrid 3 days in office per week Closing Date: Sun, 20 Sept 2026

Help shape meaningful change across Skipton as a Senior Business Analyst, turning complex business needs into clear, practical requirements that deliver value for our members and colleagues. You’ll take a leading role in business analysis best practice, working across projects, business-as-usual change and new initiatives. It’s an opportunity to influence decisions, improve how change is delivered and support others to grow their business analysis capability. At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are andwhatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine. Our Change team connects business needs with the people and teams who deliver solutions. As a Senior Business Analyst, you’ll work across the Society to understand change, assess its impact and help ensure requirements are clearly defined, communicated and delivered. Understand business priorities and translate complex change needs into clear, validated requirements aligned to our objectives and strategic priorities. Lead requirements elicitation, analysis and documentation across projects, business-as-usual improvements and new initiatives. Support teams to write effective user stories, facilitate agile events and lead backlog refinement using business analysis best practice. Work closely with Product Owners, project managers, business owners, development and testing teams to coordinate activity and support successful delivery. Act as a trusted change adviser, applying process improvement, stakeholder engagement, business change and continuous improvement techniques. Build collaborative relationships at all levels, communicating blockers, influencing decisions and helping stakeholders navigate complex or sensitive change. Promote consistent standards, tools and techniques across the Business Analysis community, coaching others and contributing to a high-performance culture. We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.

What You’ll Need

Strong analytical and critical-thinking skills, with the ability to explore different perspectives, solve problems and make confident decisions. Proven experience of eliciting, analysing, validating and documenting complex business requirements across a range of business functions. Excellent written and verbal communication skills, with the confidence to influence, engage and build trust with stakeholders at all levels. A sound knowledge of business analysis tools, techniques and professional best practice, including user stories and agile ways of working. Experience of independently interpreting and communicating complex or sensitive information with accuracy and attention to detail. Strong planning and organisational skills, with the ability to manage priorities, meet deadlines and balance project and business-as-usual activity. Around four to six years’ relevant experience delivering change, with knowledge of risk assessment, mitigation and change-related governance.

What’s In It For You

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at Currys, and IKEA

About Skipton

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth. We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too It all means that life at Skipton is more exciting than you imagine.

What it's like to work here

Life at Skipton We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone. For most of our roles there's the option of blended working, which means we mix working from home and meeting in person. The right balance depends on your role, and what works best for you, your manager, and your team. We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming. It’s not just our members who are important to us. You are, too. Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it. Wellbeing isn't just one thing.

Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future. Why? It’s just the way we are. We care about sustainability and look to the long-term for both colleagues and customers. And we know that when we build better futures as individuals, we build better futures as a business.

What’s more, it’s help that you can actually use too - not just read about.