Senior Business Analyst

Thames Water Utilities Limited; Reading; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

26 days leave

Pension scheme

Health & wellbeing benefits

Job summary

Thames Water is seeking a Senior Business Analyst to drive digital transformation, tackling complex problems and delivering measurable outcomes. You will influence senior stakeholders, mentor analysts and shape the future of Business Analysis within the organisation.

Based at a hybrid location in Reading, you’ll lead BA activities across projects, applying Agile and Waterfall methodologies, and ensuring high-quality deliverables that realise customer and environmental benefits.

Qualifications

• Business Analysis experience working in a digital project environment.
• Extensive understanding and experience of applying Agile and Waterfall project delivery methodologies and tools i.e. ADO.
• Good communication skills and the ability to communicate at all levels in the organisation.
• Ability to work on complex projects with multiple delivery partners/stakeholders, e.g. introduction of new platforms that drive significant business transformation.
• BCS (or equivalent) Diploma.

Responsibilities

• Engage effectively with stakeholders at all levels in the organisation to build trusted relationships and tailor communication to their needs.
• Work with project teams, portfolio and business stakeholders both within and outside your domain area to build relationships while also meeting user needs.
• Leads business analysts’ team where there is more than 1 on a project.
• Apply Business Analysis techniques to analyse current services and processes against problem statements, needs, and outcomes.
• Evaluate and document business requirements and non-functional requirements using relevant techniques.
• Work closely with business areas on the opportunities, guide and positively challenge preconceptions and drive collaboration across teams to optimise opportunities within projects.
• Seek the necessary agreement and approval of documentation with appropriate stakeholders to proceed through stages of delivery.
• Ensure all documentation & deliverables meet the required quality to ensure the successful delivery of the outcome with minimal defects/missing scope.
• Able to influence others and work collaboratively within project teams at all levels.
• Work with the lead BA to support the ongoing development of the BA team, sharing knowledge and best practice.

Skills

Business Analysis

Agile & Waterfall

Stakeholder engagement

Communication skills

Mentoring

Education

BCS Diploma

Tools

ADO

Job description

Job title Senior Business Analyst Ref 45606 Division Digital Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £70,000 per annum Job grade B Closing date 30/10/2026

As a Senior Business Analyst, your role is critical to supporting Thames’ progress towards achieving business area goals and desired outcomes and you will bring your experience of working with complex business problems & projects to drive this.

This is an opportunity to work at the heart of Thames Water's digital transformation, leading analysis on complex, high-profile initiatives that deliver real benefits to our customers, communities and the environment. You'll influence senior stakeholders, shape strategic decisions, mentor other analysts, and play a key role in building the future of Business Analysis within the organisation.

What you’ll be doing as a Senior Business Analyst

• Engage effectively with stakeholders at all levels in the organisation to build trusted relationships and tailor communication to their needs.
• Work with project teams, portfolio and business stakeholders both within and outside your domain area to build relationships while also meeting user needs. Communicate clearly and consistently with stakeholders.
• Leads business analysts’ team where there is more than 1 on a project.
• Apply Business Analysis techniques to analyse current services and processes against problem statements, needs, and outcomes.
• Evaluate and document business requirements and non-functional requirements using relevant techniques.
• Work closely with business areas on the opportunities, guide and positively challenge preconceptions and drive collaboration across teams to optimise opportunities within projects.
• Seek the necessary agreement and approval of documentation with appropriate stakeholders to proceed through stages of delivery.
• Ensure all documentation & deliverables meet the required quality to ensure the successful delivery of the outcome with minimal defects/missing scope.
• Able to influence others and work collaboratively within project teams at all levels.
• Work with the lead BA to support the ongoing development of the BA team, sharing knowledge and best practice. Helping lead the adoption of agile principles practices and cultural changes to improve how Thames Water delivers change across the organisation.

Working pattern – 36 hours Monday to Friday

What you should bring to the role

The essential criteria to help you succeed in this role is:

• Business Analysis experience working in a digital project environment.
• Extensive understanding and experience of applying Agile and Waterfall project delivery methodologies and tools i.e. ADO.
• Good communication skills and the ability to communicate at all levels in the organisation.
• Ability to work on complex projects with multiple delivery partners/stakeholders, e.g. introduction of new platforms that drive significant business transformation.
• BCS (or equivalent) Diploma.

Extra qualities that would be a great fit for our team:

• Working on multiple projects concurrently.
• Working on significant transformation programmes.

What’s in it for you?

• Competitive salary up to £70,000 per annum.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.