Business Analyst

Pertemps Thames Water; Reading; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Annual leave 26–30 days

Pension with AON

Cycle to Work

Health and wellbeing benefits

Flexible benefits

Job summary

Thames Water’s Digital and Transformation teams in Reading seek a Business Analyst to gather, analyse and document requirements for business and technology change initiatives. You will work with Project Managers, Product Owners, Scrum Masters and stakeholders to ensure solutions meet governance and delivery standards.

You will identify enhancement opportunities, shape solutions, and contribute to robust BA practices across the project lifecycle, collaborating to drive value across people,

Qualifications

• Experience delivering digital or IT projects as a Business Analyst.
• Strong stakeholder management and collaboration across delivery teams.
• Excellent communication and facilitation skills to drive workshops and decisions.
• Solid analytical and problem‑solving abilities, including root cause analysis.
• Ability to work semi‑independently in a dynamic environment and manage workload.

Responsibilities

• Investigate and analyse business situations to identify problems and opportunities.
• Gather, analyse, and document functional and non‑functional requirements.
• Create and manage Epics, Features, and User Stories in Azure DevOps.
• Facilitate backlog refinement and support sprint planning.
• Collaborate with Product Owners and Scrum Masters to maintain a healthy backlog.
• Ensure requirements are baselined, traceable, and controlled through changes.

Skills

Stakeholder engagement

Requirements definition

Process improvement

Analytical thinking

Communication & facilitation

Education

BCS Business Analysis Diploma

Tools

Azure DevOps

BPMN tools (BizDesign)

Job description

This full time Business Analyst position in Reading sits within Thames Water’s Digital and Transformation teams, supporting business and technology change initiatives. Working alongside Project Managers, Product Owners, Scrum Masters and stakeholders, the postholder gathers, analyses and documents requirements, ensuring solutions meet organisational needs and align with governance and delivery frameworks. Key skills include stakeholder engagement, requirements definition and process improvement, applied to identify enhancement opportunities and shape effective solutions across people, processes and technology. The role contributes directly to Thames Water’s digital transformation programme. A competitive salary of up to £60,000 per annum is offered for this permanent contract based in Reading.

As a Business Analyst, you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of business and technology change initiatives that enable the organisation to achieve its strategic objectives. Working closely with Project Managers, Product Owners, Scrum Masters, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water’s governance and delivery frameworks. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value across people, processes, and technology. This role contributes to Thames Water’s digital transformation by identifying opportunities for improvement, shaping solutions, and ensuring robust business analysis practices are applied throughout the project lifecycle. You will collaborate with cross-functional teams and stakeholders to support effective delivery, governance, and continuous improvement.

What you’ll be doing as a Business Analyst

• Investigate and analyse business situations, identifying problems, opportunities, and root causes.


• Work with stakeholders to gather, analyse, and document functional and non-functional requirements.


• Create, refine, and manage Epics, Features, and User Stories within Azure DevOps.


• Facilitate backlog refinement sessions and support sprint planning activities.


• Collaborate with Product Owners and Scrum Masters to prioritise and maintain a healthy backlog.


• Ensure requirements are baselined, traceable, and managed through change control processes.


• Conduct feasibility assessments, including option analysis, cost/benefit evaluation, and risk analysis.


• Support the development of business cases aligned with organisational strategy and objectives.


• Build strong relationships with stakeholders and support stakeholder engagement and communication plans.


• Facilitate workshops to map As-Is and To-Be processes using BPMN to drive efficiency and improvement.


• Support user testing preparation, ensuring appropriate coverage of scenarios and acceptance criteria.


• Facilitate change impact assessments and support change assurance activities.


• Ensure alignment with Thames Water’s delivery framework and governance standards.


• Produce high-quality business analysis artefacts to support project milestones and decision-making.

What you should bring to the role

• Experience working as a Business Analyst in a digital or technology project environment.


• Strong stakeholder management skills with the ability to collaborate across operational and project teams.


• Excellent communication and facilitation skills.


• Strong analytical and problem-solving abilities, including root cause analysis.


• Ability to work semi-independently and manage workload in a dynamic environment.


• Attention to detail with the ability to simplify complex concepts for stakeholders.


• A proactive, customer-focused mindset with a collaborative approach to delivery.

Base location – Hybrid – Clearwater Court, Reading. Working pattern – 36 hours Monday to Friday.

Technical experience and skills

• Experience working as a Business Analyst across digital or IT projects.


• Strong understanding of Agile and Waterfall delivery methodologies.


• Experience using Azure DevOps (ADO) for backlog and requirements management.


• Experience in requirements gathering, documentation, and traceability practices.


• Experience in process mapping using BPMN and relevant tooling (e.g., Bizzdesign).


• Experience supporting testing activities and change management processes.

Desirable qualifications and experience

• Experience working within the water industry or other regulated environments.


• Experience supporting feasibility assessments and business case development.


• Experience working with cross-functional delivery teams in complex environments.

Desirable technical skills and qualifications

• BCS Business Analysis Diploma or equivalent certification.


• Product Owner, Scrum, or Agile-related certifications.


• Knowledge or experience of DevOps tools, practices, and delivery approaches.


• Experience using BPMN tools such as Bizzdesign.

What’s in it for you?

Competitive salary up to £60,000 per annum, depending on experience. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.